Brenda Malone

Provided customer service and managed the cash register.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

• Communicated effectively with community, families and students to promote academic achievement and accomplish curriculum mission.
• Employed variety of teaching strategies and instructional techniques to meet different aptitudes and interests of students.
• Encouraged active learning by creating lessons and projects to engage problem-solving and creative abilities.
• Established and maintained standards of student behavior to provide productive, orderly classroom environment.
• Maintained regularly scheduled office hours to advise and assist students with homework and assignments.
• Enhanced student comprehension by using real-life examples and hands-on activities in lessons.
• Promoted an inclusive classroom culture by celebrating diversity and addressing sensitive topics with empathy and tact.
• Incorporated diverse instructional techniques to accommodate different learning styles and abilities, ensuring all students had equal opportunities for success.
• Prepared and delivered lectures to students on child care, nutrition and food science.
• Mentored struggling students through one-on-one tutoring sessions, successfully guiding them towards achieving their academic goals.
• Collaborated with colleagues to develop innovative teaching strategies, resulting in improved student motivation and academic performance.
• Organized extracurricular activities that promoted the practical application of home economics skills outside the classroom setting.
• Established connections with industry professionals to secure guest speakers for class presentations, exposing students to real-world applications of home economics principles.
• Implemented engaging classroom presentations and demonstrations to illustrate complex concepts in a clear and accessible manner.
• Managed classroom behavior effectively by establishing clear expectations and maintaining consistent discipline practices, promoting a focused learning environment.
• Introduced new instructional materials to keep course content fresh and relevant, ensuring students remained interested in subject matter throughout the school year.
• Created interactive lesson plans that incorporated multimedia resources, enhancing student engagement and retention of course material.
• Participated in ongoing professional development opportunities to stay current with best practices in home economics education, adapting teaching approaches as necessary to deliver high-quality instruction.
• Developed strong rapport with students, fostering a positive learning environment that encouraged open communication and mutual respect.
• Utilized various assessment methods to evaluate student progress, adjusting instructional approaches as needed for optimal learning outcomes.
• Organized classroom spaces and materials for optimal student learning.
• Taught students about topics such as food science and nutrition based on latest information.
• Helped students prepare for careers by advising on academic and vocational choices.
• Planned and revised courses to incorporate changing information on family and consumer science topics.
• Improved students' understanding of care of babies and young children by teaching childcare classes.
• Applied grading standards fairly and equitably for students' assignments.
• Educated students on principles and methods of cooking different types of dishes.
• Supported school by helping with campus and community outreach events.