Dan Hernandez
Bellflower,CA
Summary
I am proud to have a decorated career consisting of customer service and account management , wherein my primary objectives were to support the functionality and efficacy of the companies I worked for by maintaining key accounts, developing effective workflows, building mutually beneficial professional relationships with key teams and suppliers alike, coordinating data entry/analytic strategies, and ensuring exceptional department service. I have decided in more recent years to pivot towards my passion of helping clients and internal departments by navigate their needs via administrative and project centric roles. If we want to go fast, we go alone. If we want to go far, we go together, right ?
Overview
6
6
years of professional experience
Work History
Owner / Creative Director
AM Creative Studio
Bellflower, Ca.
02.2018 - Current
- As the Owner, operator and sole proprietor of AMCS, there is not much that I am not involved in at the company
- However, we make it a point to evaluate our clients’ personal or business needs and always aim to produce and provide digital media products and services that our customers can enjoy and share
- Specialties include: Photography, Videography, and editing
- Creative Consulting, Writing, and Marketing.
Operations & sales project manager
abaco machines
paramount, ca.
12.2021 - 07.2023
- Vet and analyze potential candidates for employment and assist with onboarding or dismissal if necessary
- Managing all major departments including Technical, Sales, Accounting, Traffic, and Warehouse by empowering each department to act autonomously in order to provide the best customer service and time effective order output possible, even in the absence of management
- Meeting with past and present Key Distributor Accounts to solidify and execute new deals and custom projects in order to yield greater streams of revenue to add to our growing profit margins
- Coordinate with the operations and finance manager to purchase and procure our manufactured products from Vietnam, including but not limited to cost negotiations, quantity projections, and custom tool projects.
operations & Sales Project Coordinator
abaco machines
paramount, ca.
12.2020 - 12.2021
- Manage the sales and processing team with well defined goals, efficient workflows, and a team oriented environment to maximize order output
- Train and coach any member of the team to build relationships with distributors in order to make sure customer service and optimal order processing is paramount
- This would allow us to win bids for the projects tooling preferences
- Work in tandem with the Deputy General Manager to set internal metrics to monitor our team as well as analyze any customer feedback and industry trends to better meet market needs
- Report to the General Manager with monthly progress reports regarding: sales, employees, monthly and annual goals, and product ordering needs.
Purchase order Administrator
abaco machines
paramount, ca.
10.2018 - 12.2020
- Answer incoming calls from distributors and customers informing them about our products
- Process purchase orders on a daily basis with swiftness and accuracy
- Assist management with administrative duties, onboarding and correspondence with Top Tier clients.
Education
Bachelors in Business Administration -
Cal State University Dominguez Hills
06.2016
Long Beach Polytechnic Highschool
01.2011
Skills
- Excellent verbal and written Communication skills
- Recreation and Summer Program experience
- Client Management
- Contract Management
- Highly Organized
- Time management
- Project and event coordinating
- Conflict Resolution
- Creative Problem Solving
- Procurement
- Resource Bidding
- 65 words per minute
- Public Speaking
- Familiar with Mac and PC Platforms
- Outlook
- Microsoft Office : Word, Excel, PowerPoint
- Schedule management
- Key account management
- Data Entry
Timeline
Operations & sales project manager
abaco machines
12.2021 - 07.2023
operations & Sales Project Coordinator
abaco machines
12.2020 - 12.2021
Purchase order Administrator
abaco machines
10.2018 - 12.2020
Owner / Creative Director
AM Creative Studio
02.2018 - Current
Bachelors in Business Administration -
Cal State University Dominguez Hills
Long Beach Polytechnic Highschool