Brenda Marquez
Santa Barbara,CA
Summary
High-energy restaurant management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrator and Operations
Los Arroyos Mexican Restaurant And Take Out
11.2023 - Current
- Helped oversee managers at all 5 location's and aided them with any help they need to run a smooth operation.
- Managed office supplies to ensure smooth daily operations.
- Processed invoices and payments to ensure timely financial operations.
- Responded to client inquiries to maintain strong customer relationships.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Improved communication by liaising between departments and clients.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Managed social media and marketing partnerships.
Assistant General Manager
Little Dom's Seafood
06.2022 - 07.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Developed unique events and special promotions to drive sales.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server/Manager
Santa Barbara FisHouse
06.2013 - 02.2022
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate of Arts - Communications
Santa Barbara City College
Santa Barbara, CA06.2016
Skills
- Procedural Optimization
- Budget Controls
- Strategic Planning Skill
- Inventory Control
- Food Safety and Sanitation
- Payroll Administration and Timekeeping
- Menu Planning
- Safe Food Handling Practices
- POS Terminal Operation
- Liquor Law Compliance
Certification
- Certified, California's Food handler - [2026]
- Certified, Responsible beverage service (RBS)- [2025]
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator and Operations
Los Arroyos Mexican Restaurant And Take Out
11.2023 - Current
Assistant General Manager
Little Dom's Seafood
06.2022 - 07.2023
Server/Manager
Santa Barbara FisHouse
06.2013 - 02.2022
- Certified, California's Food handler - [2026]
- Certified, Responsible beverage service (RBS)- [2025]
Associate of Arts - Communications
Santa Barbara City College
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