Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Martin

Lynwood,CA

Summary

Adept at fostering multidisciplinary team collaboration and delivering exceptional patient care, my tenure at AltaMed Health Services Corporation has honed my skills in healthcare knowledge and patient education. I excel in creating empathetic patient relationships and ensuring HIPAA compliance, significantly enhancing patient satisfaction and care outcomes.

Overview

2020
2020
years of professional experience

Work History

Senior Care Advocate

AltaMed Health Services Corporation
  • Coordinated multidisciplinary care teams for comprehensive patient support and optimal outcomes.
  • Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
  • Collaborated with healthcare providers to facilitate smooth transitions of care for patients across different settings.
  • Educated patients about available resources, enabling informed decision-making regarding their care options.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Resolved customer complaints using established follow-up procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.

Scheduling Coordinator

AltaMed
11.2013 - 02.2020
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

Education

High School Diploma -

Lynwood High
Lynwood
06-2004

Skills

  • Customer Service
  • Multitasking and Organization
  • Team Collaboration
  • Healthcare knowledge
  • Self-awareness
  • Professional boundaries
  • Cultural competence
  • HIPAA Compliance
  • Patient Education
  • Phone and Email Etiquette
  • Flexible Schedule
  • Insurance Verification
  • Appointment Scheduling
  • Information Collection
  • [Language] Fluency
  • Insurance company knowledgeable
  • Patient identity verification
  • Teamwork and Collaboration
  • Time Management
  • Punctual and Hardworking
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Caring and Empathetic
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Documenting and Recording Information
  • Insurance verifying
  • Communicating to Patients and Families
  • Patient documentation
  • Medical insurance
  • Team building
  • Self Motivation

Timeline

Scheduling Coordinator

AltaMed
11.2013 - 02.2020

Senior Care Advocate

AltaMed Health Services Corporation

High School Diploma -

Lynwood High

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Brenda Martin