Brenda Martinez
Mission,TX
Summary
Protective service professional experienced in personal and asset protection. Brings skills in non-lethal control methods, knowledge of weapons and background with defense tactics. Looking to put knowledge and abilities to good use protecting others. Experienced professional focused on meeting or exceeding objectives seeking Security Guard position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
MLG
Mission, TX
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
Call Center Agent
Diversified Technology Connections
Mission, TX
10.2021 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Home Care Provider
Con Mi Gente
Mission, TX
01.2021 - 07.2021
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed and read aloud to keep patients mentally alert.
Waiter
Pizza Hut
Mission, TX
02.2018 - 10.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Juarez-Lincoln High School
Mission, TX01.2020
Skills
- Team Player
- Attentive and Observant
- Employee and Visitor Screening
- Safety and Security
- Bag Screenings
- X-Ray (Radiograph) Machines
- Foot and Vehicle Patrol
Certification
- Certified [Security Guard], MLG Protection Services- 04/2024
Languages
Spanish
English
Timeline
Security Guard
MLG
04.2022 - Current
Call Center Agent
Diversified Technology Connections
10.2021 - 04.2022
Home Care Provider
Con Mi Gente
01.2021 - 07.2021
Waiter
Pizza Hut
02.2018 - 10.2018
High School Diploma -
Juarez-Lincoln High School
- Certified [Security Guard], MLG Protection Services- 04/2024
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