Brenda Martinez
Summary
Seeking a competitive and challenging environment where I can serve an organization, and fully utilize my training and skills to solve problems in an effective/creative manner in a challenging position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative III/Coach
Bank of America, 1351 N TOWN CENTER DRIVE
02.2021 - Current
- Answer inbound customer calls and provide world-class service,Handle customer inquiries and complaints,Update customer information in the system,Adhere to company policies and procedures
- One on one training with new hire representatives, create material to present procedures.
Business Development Specialist
Weststar Credit
12.2018 - 12.2021
- 100 S VALLEY VIEW
- Increase revenues by developing, communicating and driving effective selling strategies based on valid, customer-specific value propositions;contact with dealerships to create relationships for loan applications directly, also go on site to casinos & open new accounts & assist in application initiation for loans.
Union/ Accounting Specialist
Culinary Workers, S COMMERCE
01.2018 - 12.2018
- Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records;Preparing financial reports, such as balance sheets and income statements, invoices, and other documents;Performs filing as needed of various financial documents.
Skills
- Client Relations
- Service Recommendations
- Understanding Customer Needs
- Payment Reminders
- Invoice Preparation and Processing
- Office Supplies and Inventory
- Greeting Visitors
- Interpretation and Translation Services
- Customer Data Confidentiality
- Membership Inquiries and Renewals
- Database Management
- Complex Product Knowledge
- Computerized Tracking
- Loan Disbursement
- Operational Efficiency
- Business Correspondence
- Customer Account Management
- Microsoft Office
- Teller Transactions
- Funds Transfer
- Issue and Complaint Resolution
- Document and Records Management
- Administrative and Office Support
- Client Needs Assessment
- Payment Processing
- Member Relationship Management
- System Documentation
- Accurate Recordkeeping
- Call Volume and Quality Metrics
- Customer Support
Additional Information
- DEL SOL ACADEMY/ DIPLOMAㅡAwards , Top Performer August/November 2022
Certification
- 2023- Certified Seal of Biliteracy, Notary State of Nevada
Languages
Spanish
Full Professional
Timeline
Client Service Representative III/Coach
Bank of America, 1351 N TOWN CENTER DRIVE
02.2021 - Current
Business Development Specialist
Weststar Credit
12.2018 - 12.2021
Union/ Accounting Specialist
Culinary Workers, S COMMERCE
01.2018 - 12.2018
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