Brenda Martinez
Las Vegas,NV
Summary
Adept at enhancing customer experiences and streamlining service workflows, I excelled in multitasking and guest engagement at Mariscos Las Islitas. Leveraging exceptional customer service and cash handling skills, I contributed to maintaining high hygiene standards and resolving complaints efficiently, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Server
Mariscos Las Islitas
08.2020 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Taco Nazo
09.2018 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Server
La Michoacana Ice Cream
05.2017 - 07.2018
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Skills
- Exceptional customer service
- Memory retention
- Menu Memorization
- Service prioritization
- Food safety understanding
- Food safety practices
Timeline
Server
Mariscos Las Islitas
08.2020 - 05.2024
Server
Taco Nazo
09.2018 - 09.2020
Server
La Michoacana Ice Cream
05.2017 - 07.2018
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