Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Martinez

Los Angeles,CA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

15
15
years of professional experience

Work History

General Manager

The Habit Burger Grill
Los Angeles, CA
01.2016 - Current
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.

Shift Leader

Daphnes California Greek
Encino
09.2009 - 12.2015
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Assisted in training new employees on shift operations.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance and provided feedback for improvement.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Belmont High School
Los Angeles

Skills

  • Sales
  • Time Management
  • Verbal and written communication
  • Training and coaching
  • Labor Cost Controls
  • Schedule Management
  • Employee Scheduling
  • Customer Retention
  • Operations Oversight
  • P&L Management
  • Staff Supervision
  • Bilingual
  • Inventory Control
  • Safety protocol
  • Top talent recruiting, hiring, and retention

Languages

Spanish
Professional

References

References available upon request.

Timeline

General Manager

The Habit Burger Grill
01.2016 - Current

Shift Leader

Daphnes California Greek
09.2009 - 12.2015

Belmont High School

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Brenda Martinez