Brenda Martinez
Zephyrhills,FL
Summary
Dynamic business professional with 13 years of experience in national operations, specializing in logistics, supply chain, and account management. Proven ability to deliver exceptional service, strengthen customer relationships, and drive process improvements. Proficient in collaborating across teams to adapt to evolving customer needs and achieve successful outcomes. Recognized for strong problem-solving skills and a commitment to quality execution and technology integration. A dedicated and organized individual who thrives under pressure, maintains professionalism, and effectively manages multiple priorities. Bilingual in English and Spanish.
Overview
9
9
years of professional experience
Work History
Sr. Account Manager
Werner Enterprises (Reed TMS)
04.2019 - Current
- Cultivated customer loyalty by establishing long-term relationships through prompt and courteous service.
- Strengthened customer connections by efficiently handling inquiries and resolving complaints related to work orders, invoices, and shipments.
- Improved account management by anticipating competitive threats and delivering proactive solutions.
- Effectively communicated emergencies, delays, and carrier schedule changes to customers and supervisors.
- Ensured accurate invoicing through seamless collaboration with the accounting department.
- Planned and managed shipments from production to end-users, overseeing daily and weekly schedules.
- Negotiated contracts with over 30 freight companies, achieving significant cost savings for the organization.
- Coordinated ocean container shipments (drayage) with shipping lines and rail yards, successfully multitasking under pressure.
- Proactively identified challenges and implemented timely solutions.
- Uncovered new business opportunities through networking, marketing initiatives, and prospecting database leads.
- Enhanced the sales pipeline by successfully converting leads into new customers.
- Trained and mentored new account management and sales personnel.
- Managed a diverse portfolio of national accounts, ensuring consistent revenue growth and profitability.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
Global Deployment Team - Field Operations
FieldCore - a GE Subsidiary Company
11.2017 - 11.2018
- Heavily involved in the Europe region migration to FieldCore involving ~ 100 Resource managers and 60 Field Service Coordinators.
- Strategized to support new system testing, User acceptance testing and training ~ 80 employees over a period of 7 weeks.
- New systems involved ServiceMax, SAP Project execution, Predix Time Entry Tool, and Concur •Led the North America global support operations team for ServiceMax system and supported 100 Resource managers and resource leaders in the region.
- Serve as the global support for ServiceMax system and ServiceNow tickets resolution pertaining to FieldCore system issues such as: Time Entry Tool (FieldVision), Empcenter, and ServiceMax.
- Collaborated with the ServiceMax technical team to discuss upcoming projects, system performances, deadlines, as well as conflicts and concerns.
- Participated in the Latin America Impact Analysis session for Field Services team and supported early opportunities of Region migration to Fieldcore •Maintained effective working relationships with peers and partners across multiple streams to seamlessly integrate the new systems and processes into the regular operating rhythm.
- Worked in collaboration to effectively complete end to end build and testing with end users.
- Received awards from Business stakeholders for implementation effectiveness, process rigor and leadership.
Aero Distributed Power/Installation & Commissioning Resource Manager
FieldCore - a GE Subsidiary Company
02.2017 - 11.2017
- Managed the North America and Latin America Field engineer employee population ~ 85.
- Managed Optimized Resource management process via assignments based on Technician Skills, Expertise, Availability, and Crew performance to maximize the effectiveness of project completion.
- Led the team as the field engineer employees’ primary point of contact for Training, Mobilization, Contract, Project assignments, and Conflict resolution.
- Partnered with Service Managers, Field Service Coordinators, and Immigration teams to effectively complete immigration documents to ensure field engineers are clear for travel.
- Analyzed customer feedback and post-outage data to determine ways to improve future customer satisfaction, reduce utilization and cost.
- Partnered with the Regional Training, Development & Qualifications Manager to determine and coordinate career development opportunities for field engineer employees.
- Coordinated with EHS teams to ensure field employees are up to date on required EHS training.
- Reported utilization, bench cost, training statuses, and balanced crew development to drive productivity and reduce cost.
- Participated in weekly Aero I&C meetings with Americas & Latin America project managers, field engineers, and staff team to discuss upcoming projects, performance, deadlines, as well as conflicts and concerns.
Global Project Logistics Coordinator
FieldCore - a GE Subsidiary Company
10.2015 - 02.2017
- Led role as the Project Logistics Coordinator in a global reorganization of Distributed Power/Installations & Commissions division.
- Manage and coordinate Purchase Orders for Global Distributed Power projects in Americas, Latin America, Middle East, & Asia, and coordinated across departments to ensure adequate practices.
- Coordinated with customers, vendors, and multiple Granite departments to implement workable practices in the Purchase Order process for global Distributed Power projects.
- Collaborated and worked closely with the Service Managers, Resource Managers, Director of Installation & Commissions (Distributed Power), and Finance team with some of Granite’s largest projects (Egypt and Saudi Arabia) to help analyze vendor costs and ensured the team followed processes that enabled GE payment to Granite.
- Managed all Installations & Commissions (Distributed Power) Vendor Invoice process and work directly with Vendors, Site Managers, Accounts Payable, and Finance team to assure costs are efficient and processed in a timely manner.
- Worked closely with Resource Manager and field employees with onboarding project setup issues and help find solutions for efficient process.
- Approved and managed all Installation & Commissions (Distributed Power) 50+ field employee hours.
- Work closely with Control Engineers, Mechanical Engineers, Site Managers, and Project Managers to ensure all field employees are properly entering time and providing necessary documents for time approval.
Education
B.S - Logistics and Transportation Management
American Public University
Online06.2012
A.S - Business Administration
American InterContinental University
Online05.2009
Skills
- Critical Thinking
- Deadline Management
- Business Operations
- Relationship Development
- Microsoft Office Proficiency
- Account Development
- Business Development
- Administrative Support
- Negotiation
- Operational Efficiency
- Team Leadership
- Problem Resolution
- Account Management
- Market Strategy
- Customer Satisfaction
- Communication Skills
- Inventory Management
- International Shipments
- Freight Labeling
- Order Processing
- Third-Party Logistics (3PL)
- Supply Chain Distribution
- Clean Driving Record
- Dedicated Team Player
- Fluent in English and Spanish
References
Upon Requests
Timeline
Sr. Account Manager
Werner Enterprises (Reed TMS)
04.2019 - Current
Global Deployment Team - Field Operations
FieldCore - a GE Subsidiary Company
11.2017 - 11.2018
Aero Distributed Power/Installation & Commissioning Resource Manager
FieldCore - a GE Subsidiary Company
02.2017 - 11.2017
Global Project Logistics Coordinator
FieldCore - a GE Subsidiary Company
10.2015 - 02.2017
B.S - Logistics and Transportation Management
American Public University
A.S - Business Administration
American InterContinental University
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