Brenda Martinez
Caddo Mills,TX
Summary
Knowledgeable account management with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling VIP clientele ensuring customer satisfaction. Ensuring successful sales by providing accurate and timely quotes, marketing support, and product education.
Overview
6
6
years of professional experience
Work History
CSR - Customer Service Representative
Best Promotions USA
08.2022 - Current
- I work as a customer service representative, working with entering orders, and dealing with our key account customers.
- Managed high call volumes, maintaining a professional demeanor during peak season and effectively multitasking in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Entrusted to be the go to person when fellow team members need assistance when management is not available .
Service Advisor
Toyota
04.2021 - 05.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Consistently met or exceeded weekly sales targets by upselling relevant products/services when appropriate.
Sales Representative
Toyota
03.2020 - 04.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Receptionist
Toyota
11.2019 - 03.2020
- As a receptionist for the sales department, I was first in line for client communication. I greeted incoming guest professionally and kindly. I was also entrusted with handling any phone calls incoming and outgoing, scheduling appointments for potential vehicle sales and transferring any calls to the corresponding department to ensure superb customer service. Assisted sales with the closing documents.
Education
High school diploma -
Emmett J Conrad High School
Dallas, TXSkills
- NetSuite Software
- CRM Skills
- Biliterate (SP & EN)
- Knowledge in Promotional Products
- Building Rapport
- Sales
- Account Management
- Leadership Experience
Timeline
CSR - Customer Service Representative
Best Promotions USA
08.2022 - Current
Service Advisor
Toyota
04.2021 - 05.2022
Sales Representative
Toyota
03.2020 - 04.2021
Receptionist
Toyota
11.2019 - 03.2020
High school diploma -
Emmett J Conrad High School
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