Brenda Martinez-Garza
Moses Lake,WA
Summary
Bilingual experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Classroom Aide
Family Services Of Grant County
Moses Lake, WA
06.2024 - Current
- Promoted a positive classroom environment by fostering strong relationships with students and addressing behavioral issues promptly.
- Enhanced students'' learning experiences by providing individualized support and assistance during class activities.
- Facilitated small group instruction for struggling learners under the guidance of lead teachers.
- Cleaned and maintained classroom space to promote environment conducive to students' success.
- Contributed to overall classroom organization by maintaining bulletin boards, displays, and other visual aids that reinforced key concepts.
- Increased student comprehension by simplifying complex concepts through visual aids and real-life examples.
- Cleaned and organized art supplies and related materials.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Developed and implemented strategies to improve student engagement.
- Monitored student classroom and outdoors activities to promote student safety.
Receptionist
National Vision Center
Moses Lake, WA
10.2020 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Representative
Aaron's Sales and Lease
Moses Lake, WA
05.2017 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
Education
Saddle Mountain
Othello, WA08-2020
Skills
- Patience and empathy
- Classroom management
- Classroom organization
- Positive reinforcement
- Documentation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Classroom Aide
Family Services Of Grant County
06.2024 - Current
Receptionist
National Vision Center
10.2020 - 11.2022
Customer Service Representative
Aaron's Sales and Lease
05.2017 - 02.2020
Saddle Mountain