Brenda Martinez
Bonita Springs,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
On Site Clerk
Oasis Commissary
Fort Myers, FL
04.2022 - Current
- Work at both Lee County Jail Facilities delivering canteen to inmates.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Filling paperwork in a timely and accurately order.
- Processing orders and sending over emails to Naples warehouse.
- Working with Lee County Sheriffs Clerk to process credits to inmates that have been released.
- Taking offsite phone calls about orders.
Janitorial Technician
Green And Clean Services
Fort Myers, FL
06.2021 - 02.2022
- Worked at two commercial gated communities to perform cleaning duties.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Sanitized frequented areas and equipment using approved supplies.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Dusted furniture, machines or equipment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
Assistant Manager
Dollar General
Bonita Springs, FL
04.2015 - 02.2021
- Opened Store, worked cash office to set tills for employees.
- Receiving truck and unloading to floor for stocking.
- Checking in vendors
- Assisting customers with there needs.
- Setting planograms in store.
- Proposed or approved modifications to project plans.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Server
Emeritus Senior Living
Fort Myers, FL
12.2012 - 06.2015
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from residents accurately and in a timely manner.
- Cleaning area in kitchen.
- Cleaned tables and chairs within dinning area to set up for next meal.
Education
GED -
High Tech Central
Fort Myers, FL02-2007
Skills
- Quality Control
- Cash Management
- Research
- Database Entry
- Verbal and Writing Communication
- Scanning and Copying
- Supply Tracking
Languages
Spanish
Professional
Timeline
On Site Clerk
Oasis Commissary
04.2022 - Current
Janitorial Technician
Green And Clean Services
06.2021 - 02.2022
Assistant Manager
Dollar General
04.2015 - 02.2021
Server
Emeritus Senior Living
12.2012 - 06.2015
GED -
High Tech Central
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