Brenda Mata
Mansfield,TX
Summary
Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
Zen Interventional Wellness Center Pain Specialist
07.2023 - 12.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling , check-in,check-out and payment for billing process.
- Answered customer telephone calls promptly and appropriately handled needs.
Administrative Receptionist
Palomino Place
11.2022 - 07.2023
- Contributed to a positive company image with outstanding customer service skills, greeting visitors warmly and promptly addressing their needs or concerns.
- Streamlined administrative processes by organizing and prioritizing tasks, resulting in improved productivity for the entire team.
- Maintained an organized filing system for both physical and digital records, enabling easy access to important documents when needed.
- Enhanced office efficiency by managing incoming calls, directing inquiries to appropriate departments, and maintaining a smooth information flow.
- Improved overall office morale through active participation in team-building activities such as coordinating potlucks or planning birthday celebrations for colleagues.
- Answered phone promptly and directed incoming calls to correct offices.
Member Service Rep Front Desk
Youfit
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Education
Criminal Justice
Eastfield College
Mesquite, TXHigh School Diploma -
Lakeview Centennial High School
Garland, TX06-2014
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Administrative skills
- Fluent in Spanish and English
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Zen Interventional Wellness Center Pain Specialist
07.2023 - 12.2023
Administrative Receptionist
Palomino Place
11.2022 - 07.2023
Member Service Rep Front Desk
Youfit
11.2022 - 05.2023
Criminal Justice
Eastfield College
High School Diploma -
Lakeview Centennial High School
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