Brenda McCarty
Monterville,US
Summary
I feel my various jobs I have had thru my 43 of work experience would make me an excellent candidate for Medical Receptionist position. I know medical terminology, I know how to do billing, I am experienced in waiting on patients and answering their questions. I'm good with patients and their conflicts. I am very familiar with CPT coding and ICD9 coding. I have wanted to get back to this side of the medical field. It's where most of my experience is. I'm very dependable, trustworthy, reliable and very familiar with HIPPA.
Overview
43
43
years of professional experience
Work History
Assistant Manager
Subway
11.2023 - Current
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Conducted performance reviews for direct reports and recommended improvement strategies.
- Maintained safe work environment for employees, vendors and customers.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
Housekeeping
Mountain Valley Realty
06.2014 - 01.2019
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Wash dishes and clean kitchens, cooking utensils, and silverware.
- Polish silver accessories and metalwork, such as fixtures and fittings.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Gather and empty trash.
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Dust and polish furniture and equipment.
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Replace light bulbs.
- Dust furniture, walls, machines, or equipment.
Concierge
Soaring Eagle Lodge
12.2010 - 04.2018
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Receive, store, or deliver luggage or mail.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Pick up and deliver items or run errands for guests.
- Provide directions to guests.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Arrange childcare services for guests.
- Perform office duties on a temporary basis when needed.
- Arrange for the replacement of items lost by travelers.
- Clean and tidy hotel lounge.
Concierge
Snowshoe Mountain Resort
12.2006 - 06.2010
- Designed and executed marketing campaigns aligned with business objectives.
- Monitored compliance with industry regulations and company standards.
- Participated in professional development workshops to stay updated with industry practices.
Business Officer Manager
Pocahontas Memorial Hospital
09.1982 - 08.2002
- Plan, administer and control budgets for contracts, equipment and supplies.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Hire and terminate clerical and administrative personnel.
- Set goals and deadlines for the department.
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Prepared and reviewed operational reports and schedules to establish accuracy and efficiency.
- Planned, administered and controlled budgets for contracts, supplies and equipment.
- Conducted classes to educate staff members on corporate procedures.
- Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults.
Education
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Pocahontas County High School
Dunmore, WV06.1977
Skills
- Multitasking Abilities
- Time management
- Staff training
- Decision-making
- Staff motivation
- Problem-solving abilities
- Reliability
- Administrative skills
- Excellent communication
- Resolve complaints
- Personnel problem management
- Applicant screening and hiring
Accomplishments
Proficient in Microsoft Word, PowerPoint, Excel, other programs
Text section
- I worked at Pocahontas Memorial Hospital for over 20 years, where I worked in several departments:
- 1. Cash receipts clerk - I posted payments to patient accounts from various sources.
- 2. Secretary to CFO - I did accounts payable, payroll for almost 200 people, reconciled bank accounts, did monthly reports for the Board. I could do everything the CFO could do.
- 3. Business Office Manager - I was responsible for all the Inpatients and the. Outpatient registration, all the billing for the hospital. I had to keep up on all Medicare, Medicaid and insurance regulations so we could get the best reimbursement.
- We maintained a 60 day accounts receivable aging on our accounts.
- Worked with our computer programmer to maintain our system.
- Worked smoothly.
- Did monthly and yearly reports for the CFO.
Timeline
Assistant Manager
Subway
11.2023 - Current
Housekeeping
Mountain Valley Realty
06.2014 - 01.2019
Concierge
Soaring Eagle Lodge
12.2010 - 04.2018
Concierge
Snowshoe Mountain Resort
12.2006 - 06.2010
Business Officer Manager
Pocahontas Memorial Hospital
09.1982 - 08.2002
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Pocahontas County High School