Brenda McDonald
Linden,TN
Summary
Dedicated and hardworking professional with over 20 years of experience in customer service, food service management, and administrative roles. Recently certified in Salesforce development and AI-driven automation tools. Adept at managing diverse teams, improving workflow processes, and delivering exceptional service in high-demand environments. Strong interpersonal skills, leadership qualities, and a passion for continuous learning, currently seeking to re-enroll in college to pursue a degree in Computer Science.
Overview
26
26
years of professional experience
6
6
Certifications
Work History
Cook & Cashier
Fat Mans One Stop
Linden, USA
04.2024 - Current
- Open the store, cook breakfast, prepare coffee
- Clean, stock supplies, and run the register
Home Health Care Provider
Self-Employed
Linden, USA
10.2020 - Current
- Assisted elderly clients with personal hygiene, daily tasks, and medication
- Prepared meals, performed light housekeeping, and offered companionship
Behavioral Health Tech (BHT)
Promises Behavioral Health (The Ranch)
Nunnelly, USA
10.2023 - 04.2024
- Took shift notes and led group sessions
- Monitored client behavior and entered daily data
- Assisted clients with personal needs and struggles
- Completed daily paperwork, scheduling, and oversight of multiple clients
- Actively pursuing CPRS certification
Deli/Bakery Manager
Food Giant (Houchens Food Group Inc.)
Linden, USA
04.2022 - 01.2024
- Oversaw daily operations, including opening/closing, scheduling, and budgeting
- Managed inventory, ordering, and stock rotation
- Ensured food safety standards and employee compliance with safety regulations
- Handled customer service, conflict resolution, and staff motivation
- Maintained profit and loss prevention and upheld cleanliness standards
Cook/Kitchen Aid
Perry Community Hospital
Linden, USA
01.2020 - 10.2020
- Prepared and served meals based on dietary requirements
- Managed kitchen inventory and supply orders
- Maintained sanitary standards and followed health guidelines
Night Auditor / Cook / Server / Housekeeper
Commodore Cafe and Hotel
Linden, USA
04.2019 - 01.2020
- Performed hotel front desk tasks, managed reservations, completed audit reports
- Prepared meals, cleaned, and provided top-tier customer service
Final Assembly Worker
Personal Placements & Bates LLC
Lobelville, USA
01.2012 - 01.2016
- Assembled small and large mechanical parts
- Completed documentation and quality assurance tasks
Education Coordinator / Senior Assistant
NMWRA
Albuquerque, USA
01.2011 - 01.2012
- Supervised over 50 women in residential setting
- Coordinated scheduling, educational programs, and compliance paperwork
Team Leader
Giant
Cedar Crest, USA
01.2009 - 01.2011
- Supervised shifts, managed cash and deposits, ordered inventory, and resolved customer concerns
Shift Manager / Head Housekeeper / Auditor
Alco, Motel 6, Taco Bell
, USA
01.2000 - 01.2009
- Led teams, managed store operations, cash handling, customer service, and night audits
Restaurant Manager
Clines Corners Restaurant
Clines Corners, USA
01.2001 - 01.2003
- Directed daily restaurant operations, managed staff, handled finances, and ensured guest satisfaction
Education
Coursework -
University of New Mexico - Valencia Campus
Business Leadership - Minor in Human Resources
Ashford University
GED -
Skills
- Salesforce CRM Basics
- AI Automation Tools (Zapier, ChatGPT)
- Leadership & Team Supervision
- Inventory Control & Budgeting
- Food Safety & Sanitation Standards
- Customer Service & Conflict Resolution
- Scheduling & Staff Training
- Cash Handling & Deposits
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Typing: 70 WPM
- Factory & Assembly Line Work
- Restaurant & Hospitality Management
- Medication administration
- Data entry
- Inventory management
- Microsoft Excel
- Software navigation
- Record management
- Quality assurance
- Customer relationship management
- Scheduling coordination
- Compliance oversight
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Medical terminology
- Strong interpersonal skills
- Filing and data archiving
- Problem-solving
- Accuracy and attention to detail
- Mail handling
- Proofreading
- Database software proficiency
- Document processing
- Data transcription
- File management
- Data management
- Safety regulations
- Advanced MS office suite
- Confidentiality maintenance
- Multi-line phone proficiency
- Legal administrative support
- Error identification
- Verifying data accuracy
- Record keeping
- Invoice processing
- Excellent communication skills
- Data accuracy
- Microsoft Word
- Information storage
- Keyboarding speed
- Verbal and written communication
- Word processing
- Maintains confidentiality
- Technical support
- Information security
- Strong problem solver
- Basic math
- Workflow management
- Database maintenance
- Record preparation
- Team collaboration
- Office administration
- Critical thinker
- Work prioritization
- Spreadsheet management
- Business administration
- Report generation
- Task coordination
- Document preparation
Certification
- ChatGPT for Salesforce Development
- Salesforce Fundamentals and Setup
- ChatGPT & Zapier: Agentic AI for Everyone
- AI, Automation, and Emerging Technology
- Introduction to Generative AI
- NMSU Cooperative Extension Service Job Skills (2012)
Accomplishments
- Completed 491 hours of Community Service
- Parenting Program Graduate
- Wings for Life Participant
- Delegated Babysitter Certified
References
- Ryan Brower, Manager, Sonic, 2788 Armstrong Rd, Linden, TN, 37096, (731) 733-3030
- Penetha Taylor, Supervisor, Bates Rubber Inc., 255 Hunters Paradise Lane, Hurricane Mills, TN, (731) 845-7963
- Michael Smith, 1629 White Mountain Way, Princeton, TX, 75407, (405) 212-6994
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook & Cashier
Fat Mans One Stop
04.2024 - Current
Behavioral Health Tech (BHT)
Promises Behavioral Health (The Ranch)
10.2023 - 04.2024
Deli/Bakery Manager
Food Giant (Houchens Food Group Inc.)
04.2022 - 01.2024
Home Health Care Provider
Self-Employed
10.2020 - Current
Cook/Kitchen Aid
Perry Community Hospital
01.2020 - 10.2020
Night Auditor / Cook / Server / Housekeeper
Commodore Cafe and Hotel
04.2019 - 01.2020
Final Assembly Worker
Personal Placements & Bates LLC
01.2012 - 01.2016
Education Coordinator / Senior Assistant
NMWRA
01.2011 - 01.2012
Team Leader
Giant
01.2009 - 01.2011
Restaurant Manager
Clines Corners Restaurant
01.2001 - 01.2003
Shift Manager / Head Housekeeper / Auditor
Alco, Motel 6, Taco Bell
01.2000 - 01.2009
Coursework -
University of New Mexico - Valencia Campus
Business Leadership - Minor in Human Resources
Ashford University