Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Delivered accurate estimates for clients by thoroughly assessing the scope of work and materials needed for each renovation project.
Ensured safety compliance on job sites by adhering to OSHA regulations, leading to a decrease in workplace accidents.
Troubleshot complex issues during renovations, utilizing problem-solving skills to find practical solutions quickly.
Established a reputation for punctuality and reliability by consistently meeting project deadlines while maintaining high-quality workmanship standards.
Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
Office Manager
Colonial Heights Dental
Colonial Heights Virginia
07 2008 - 06 2018
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Established team priorities, maintained schedules and monitored performance.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Expanded Functions Dental Assistant
Generations Family Dentistry
Louisville Kentucky
01 2003 - 07 2008
Facilitated seamless coordination between front office staff and clinical team members by serving as a liaison for scheduling matters.
Enhanced team collaboration and patient care by providing timely assistance to dentists and hygienists during procedures.
Contributed to decrease in patient wait times by efficiently managing preparation and cleanup of treatment areas.
Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
Elevated standard of care by continuously updating skills and knowledge through professional development courses and certifications.
Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Prepared patient X-rays and images for review by dentist.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Scheduled and confirmed patient appointments.
Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
