Brenda C McLeod

• Remained energetic and demonstrated passion for helping clients by applying active listening.
• Cultivated and maintained relationships in culturally-diverse communities.
• Traveled throughout VA to provide services for Behavorial Health businesses.
• Conducted patient observations by monitoring behavior and documented physical health, family history and medications in mental health assessment reports.
• Disseminated reports and briefings for program management and to drive patient care improvements.
• Interviewed, observed and surveyed patients to gain necessary information for psychological diagnosis.
• Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
• Studied and applied practices from professional reports and literature along with therapies focused on patient needs.
• Documented diagnoses, interventions implemented and outcomes across outpatient clinics.
• Implemented sound, peer-reviewed methodologies and interventions to foster psychological health.
• Cooperated with other practitioners to conduct research, devise improvements and discuss treatment innovations.
• Managed caseload of individual clients, couples and family therapy sessions.
• Used therapeutic communication techniques to build rapport and guide discussion with patients.
• Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.

• Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources.
• Generated monthly grant writing activities reports and submitted documentation to director to promote funding program transparency.
• Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
• Tracked in-process and previously submitted grant applications to obtain status updates.

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.

• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
• Responded to inbound inquiries regarding accounts and payments.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Used accounting software to reconcile accounts, track income and generate invoices.
• Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
• Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Reported financial data and updated financial records in ledgers and journals.
• Leveraged computerized accounting software to create and maintain accurate customer account records.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Reviewed time and attendance records to identify billable items.

• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
• Applied makeup in accordance with clothing style.

• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Explained medical care options to help families make informed healthcare decisions.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Encouraged socialization and engagement through therapy, music therapy and social activities.
• Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
• Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
• Protected clients' health information with strict protocols focused on controlling access to confidential information.
• Assessed clients based on factors such as behavioral and reactions to help social workers make informed case decisions.
• Supported program leadership in handling day-to-day management needs of busy office.

Managed residential discharges for facility and coordinated after-care activities.

• Conducted home visits across Virginia to check on patients' well-being.
• Transitioned residents and supporting family members to facility protocols and operational standards, answering questions and resolving problems during onboarding processes.
• Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
• Detailed residents' medical and social needs for personnel and arranged for appropriate services.
• Coordinated referrals to community services to help clients obtain needed support.
• Evaluated individuals' financial resources and current needs related to famil concerns.
• Transported children and families as directed by child welfare worker or visitation coordinator.
• Worked with clients to improve life choices and maximize benefits of programs.

• Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
• Encouraged socialization and engagement through therapy, music therapy and social activities.
• Explained medical care options to help families make informed healthcare decisions.