Brenda Melgar-Alvarado

• Provided administrative support to licensed agents by scheduling appointments, organizing files, and preparing non-binding documents.

• Maintained accurate records of transactions, timelines, and communication logs to support contract-to-close coordination.

• Managed CRM updates, client follow-ups, and email marketing to help nurture leads and maintain agent workflow.

• Assisted with open house setup, signage placement, and social media content creation.

• Ensured compliance with real estate guidelines by clearly identifying as an unlicensed assistant and avoiding direct negotiations or client representation.

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Cashing out checks.
• Greeted new customers, discussed specials, and took drink orders.
• Recommended products
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Assisted in the setup and breakdown of bingo equipment, contributing to a well-organized event space for players.
• Utilized computer systems effectively for data entry tasks such as recording winners'' information or updating inventory logs accurately.
• Managed cash transactions for the purchase of bingo cards and payouts, ensuring accuracy and proper recordkeeping.
• Streamlined card sales process, reducing wait times and ensuring optimal game flow for players.
• Provided backup support to other team members during peak periods or in their absence, demonstrating adaptability and commitment to teamwork.
• Enhanced player satisfaction by providing exceptional customer service, addressing questions, and resolving issues in a timely manner.
• Trained new team members on procedures and protocols, supporting their integration into the role and fostering teamwork among staff.
• Maintained cleanliness and organization of the gaming area throughout each shift, contributing to an enjoyable playing environment for guests.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.

• Greeted customers entering store and responded promptly to customer needs.
• Take orders in drive thru and In food line
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Maintain Lobby clean

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.