Brenda Mendez
Irvine,CA
Summary
Dedicated and personable individual, possessing a strong work ethic, a professional demeanor, and superb initiative. Eager to join a collaborative, dynamic team. To leverage and utilize my administrative, customer service, and problem-solving skills. While making a significant contribution to the company and its success.
Overview
21
21
years of professional experience
Work History
Treatment Coordinator
“Treehouse Pediatric Dentistry & Orthodontics”
Foothill Ranch, US
02.2023 - Current
- Presenting clear and understandable treatment plans, ensuring parents grasp financial and time commitments
- Coordinating Dr. Nasem's calendar for patients requiring general anesthesia or IV sedation
- Liaise between CHOC Hospital and MobiSurg staff to coordinate general sedation outpatient surgeries
- Processing medical pre-authorization requests using CPT and diagnostic codes
- Managing patient records with strict adherence to HIPAA regulations
- Facilitating communication between various doctor offices to ensure medical clearances are obtained before laughing gas or anesthesia procedures
- Processing credit card payments, cash handling, and collecting past due account balances with accuracy
- Resolving parental inquiries or concerns through prompt communication
- Verifying insurance eligibility and coverage
- Collaborating with our orthodontic team to enhance patient leads and follow up on prospective patients
- Guaranteeing that data and details move smoothly and uninterrupted between front-office and back-office staff
- Proactively embracing new technologies and procedures, demonstrating a commitment to continuous learning, and professional development
- Implementing scheduling strategies to minimize patient wait times, and optimize clinical workflow
- Guiding new team members through detailed training on front office procedures
- Facilitating a compassionate atmosphere for patients and families through empathetic actions
Scheduling Coordinator
"Baum Orthodontics"
Irvine, US
05.2019 - 11.2022
- New patient intake calls
- Confirmed patient appointments
- Generated missed appointment reports and contacted patients for rescheduling
- Discussed job performance problems with front office staff, identified causes, and issues to find solutions
- Kept patient health history up to date
- Defined and aligned monthly scheduling goals
Scheduling and Treatment Coordinator
"Affinity Dental Center"
Santa Ana, US
04.2016 - 05.2019
- Coordinated post-treatment care calls to maintain continuity of patient care
- Conducted comprehensive training sessions for new hires on front and back-office operations
- Ensured availability of office supplies through regular ordering
- Organized meal-based educational sessions for employees
- Directed operations of hygiene department while streamlining scheduling
- Provided support for back-office operations as required
- Executed sterilization of instruments
- Conducted patient x-rays as necessary
- Ensured patient rooms were correctly set up with necessary equipment
Administrative Assistant / Receptionist
"Law Offices of Nantha & Associates"
Anaheim, US
10.2014 - 07.2016
- Initiated case creation after receiving calls
- Directed phone messages and emails to appropriate departments
- Maintained cleanliness and organization of meeting spaces with efficient restocking
- Processed, duplicated, and archived vital court records
- Executed miscellaneous office duties upon request
Front Desk Agent
"Hyatt Regency Orange County"
Garden Grove, US
08.2007 - 10.2014
- Responsible for check-in and check-out procedures
- Running daily reports of arrivals, departures, room status, and end of day financial summary
- Handled cash, credit transactions, and foreign currency exchange
- Managed and created hotel reservations over the phone
- Addressed guest inquiries, concerns, and complaints in a timely and efficient manner
- Provided information about hotel facilities, services, and local restaurants or attractions
- Ensured a positive guest experience
Entertainment Department
"Disneyland Resort"
Anaheim, US
05.2004 - 08.2007
Education
Associate of Science - Registered Dental Assistant
North Orange County ROP
Fullerton, CA08-2007
Skills
- Customer service
- Complex scheduling
- Computer proficiency
- Payment processing
- HIPAA compliance
- Phone etiquette
- Proficient under pressure
- Interpersonal skills
- Dependability
- Adaptability
- Collaboration
- Detail-oriented
- Problem-solving
- Time management
- Multitasking
- Conflict resolution
- Critical thinking
- Task delegation
Languages
English
Full Professional
Spanish
Professional
Timeline
Treatment Coordinator
“Treehouse Pediatric Dentistry & Orthodontics”
02.2023 - Current
Scheduling Coordinator
"Baum Orthodontics"
05.2019 - 11.2022
Scheduling and Treatment Coordinator
"Affinity Dental Center"
04.2016 - 05.2019
Administrative Assistant / Receptionist
"Law Offices of Nantha & Associates"
10.2014 - 07.2016
Front Desk Agent
"Hyatt Regency Orange County"
08.2007 - 10.2014
Entertainment Department
"Disneyland Resort"
05.2004 - 08.2007
Associate of Science - Registered Dental Assistant
North Orange County ROP