Brenda Meriwether
Hartselle,Alabama
Summary
Organized and motivated employee eager to apply time management and organizational skills as well as excellent customer service in a customer-oriented environment. Seeking to expand skills while facilitating company growth.
Overview
28
28
years of professional experience
Work History
Independent Contractor
Working Solutions
Philadelphia, PA
09.2022 - Current
- Provided technical assistance to clients in using products or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Home Agent
Agora Marketing
04.2011 - 05.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Administrative Assistant
Design Graphics Advertising
Port Richey, FL
05.2008 - 04.2011
- Answered Phones, Filing, Mock-ups, Quickbooks, Ledgers
Customer Service
West At Home Telemarketing
Pensacola, Florida
09.2005 - 04.2008
- Verbatim Scripting, Inbound Sales
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Receptionist
Bay Area Improvements
Clearwater, Florida
03.2005 - 06.2005
- Answered incoming calls
- Updated and filed donation cards
- General Office Duties and File Updating.
Cashier Associate and Bagger
Walmart
Clearwater, Florida
11.2004 - 02.2005
Driver
Coastal Construction Co
Pensacola, Florida
09.2000 - 09.2001
- Drove employees to required destinations to retrieve parts for work with the company.
Administrative Assistant
Universal Savings Bank
Daphne, Alabama
10.1999 - 06.2000
- Performed data entry and account logging
- Oversaw and implemented mail and fax operations
- Organized Filing system
- Scheduled appointments for company representatives.
Clerk Typist
Jack Behr, Public Defender's Office
Pensacola, Florida
03.1999 - 10.1999
- Retrieved and replaced files for Legal Secretaries
- Received and distributed mail in a timely manner, Metered outgoing mail
- Expedited mail to the post office, Delivered Internal mail and paperwork to Judges and Attorneys, Researched division server to obtain file information, Organized daily schedule for office runner.
Long Distance Operator
First Data Corporation
Pensacola, Florida
07.1996 - 03.1998
- Call Processing for Inbound Callers
- Computer Literacy and ability to work flexible hours required.
Associate
Education
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
05.2007
A.A - General Studies, Liberal Arts
Pensacola Junior College
12.2001
Skills
- Professional Skills
- Editing, Writing, Computers, Typing, Customer Service, Inbound Calls, Verbatim Speaking, Telephone Operator or
- Agent, 10-Key
- Customer relations
- Technologically savvy
- Courteous demeanor
- Adaptive team player
- Conflict mediation
- Quality control
- Problem-solving abilities
- Call Center Operations
Languages
Timeline
Independent Contractor
Working Solutions
09.2022 - Current
Home Agent
Agora Marketing
04.2011 - 05.2011
Administrative Assistant
Design Graphics Advertising
05.2008 - 04.2011
Customer Service
West At Home Telemarketing
09.2005 - 04.2008
Receptionist
Bay Area Improvements
03.2005 - 06.2005
Cashier Associate and Bagger
Walmart
11.2004 - 02.2005
Driver
Coastal Construction Co
09.2000 - 09.2001
Administrative Assistant
Universal Savings Bank
10.1999 - 06.2000
Clerk Typist
Jack Behr, Public Defender's Office
03.1999 - 10.1999
Long Distance Operator
First Data Corporation
07.1996 - 03.1998
Associate
Bachelor of Arts - Interdisciplinary Studies
University of South Florida
A.A - General Studies, Liberal Arts
Pensacola Junior College
Similar Profiles
Noel M. Fernandez RodriguezNoel M. Fernandez Rodriguez
Bilingual Customer Service Representative at Working SolutionsBilingual Customer Service Representative at Working Solutions
Dexian HenryDexian Henry
Senior Resource Coordinator at Working SolutionsSenior Resource Coordinator at Working Solutions
CYNTHIA HUFFCYNTHIA HUFF
Customer Service Representative at Working SolutionsCustomer Service Representative at Working Solutions
Willie SanchezWillie Sanchez
Turbotax Product Expert at Working SolutionsTurbotax Product Expert at Working Solutions
Dallas JonesDallas Jones
Sub-Assembly Technician Engineering Level III at Blue OriginSub-Assembly Technician Engineering Level III at Blue Origin