Brenda M Gossage
Colorado Springs,CO
Summary
Experienced and dependable administrative professional with 20+ years in operations, scheduling, and customer support. Skilled in streamlining processes, managing records, and coordinating logistics with accuracy and care. Known for being proactive, adaptable, and service-oriented.
Overview
16
16
years of professional experience
Work History
Director of First Impressions as Senior Receptionist
Unified/Stewart Title Company
10.2017 - 08.2022
- Operated multi-line phone system and provided high-level customer service to clients and internal teams.
- Managed title quotes, orders, and title commitment documentation.
- Maintained vendor and client documentation and ensured data accuracy for operational support.
- Recognized for top-tier productivity and customer service ratings.
Residential Real Estate Sales Agent
REMAX Advantage Realty - Self Employed
03.2015 - 10.2017
Unit Clerk - Perioperative Support Services
UCHealth Memorial Hospital
11.2012 - 03.2015
- Scheduled surgical procedures across 12 operating rooms, collaborating closely with surgeons, anesthesiologists, and other departments.
- Assisted with procurement and tracking of surgical equipment and supplies.
- Supported emergency and radiology departments in prioritizing urgent case additions to surgical schedules.
- Maintained high attention to detail and timely communication in a fast-paced healthcare environment.
Administrative Coordinator
SCA Surgery Center (CSHP)
01.2007 - 11.2012
- Scheduled patients and handled full registration process, ensuring all documentation and records were completed accurately.
- Managed daily accounts receivable and deposits; tracked patient billing and insurance documentation.
- Provided critical administrative support to physicians and clinical staff, acting as a liaison to streamline communications and logistics.
- Trained new administrative staff and maintained organized office systems for improved efficiency.
Education
Licensed Real Estate Broker – State of Colorado - Real Estate
Kaplan Real Estate School
Colorado SpringsHigh School Diploma -
Benet Hill Academy
Colorado Springs, COSkills
- Communication: Strong written and verbal communication with clients, team members, and leadership
- Data Entry & Recordkeeping: Accurate file management, compliance tracking, and data quality assurance
- Administrative Support: Calendar management, scheduling, travel coordination, and correspondence handling
- Customer & Client Service: Front-desk operations, relationship building, issue resolution, and vendor coordination
Timeline
Director of First Impressions as Senior Receptionist
Unified/Stewart Title Company
10.2017 - 08.2022
Residential Real Estate Sales Agent
REMAX Advantage Realty - Self Employed
03.2015 - 10.2017
Unit Clerk - Perioperative Support Services
UCHealth Memorial Hospital
11.2012 - 03.2015
Administrative Coordinator
SCA Surgery Center (CSHP)
01.2007 - 11.2012
Licensed Real Estate Broker – State of Colorado - Real Estate
Kaplan Real Estate School
High School Diploma -
Benet Hill Academy
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