Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Brenda S. Millard

Swartz Creek,MI

Summary

To obtain a position that is challenging and educating where I can continue to develop, perform and work with an inspiring team for the benefit of the company.

Overview

9
9
years of professional experience

Work History

General Manager

Holiday Inn Express Hotel Suites
05.2019 - 03.2025


  • Provides training to the staff
  • Receives and resolved guest complaints
  • Review employee performance and conducts personal action such as disciplinary actions and Terminations
  • Ensures full compliance to hotel operating controls, policies procedures and service Standards
  • Order hotel supplies for all department
  • Directed operational strategies to enhance efficiency and productivity across all departments.

Front Office Manager

Staybridge Suites Hotel
04.2016 - 05.2019
  • Manager all the Hotel AR Accounts
  • Scheduling all Front Desk Agents
  • Assist with General Manager day to day operations
  • Respond to guest survey and review

Education

Diploma -

Park Hill High School
Kansas City, MO

Skills

  • Deep experience in the hospitality industry
  • High level of communication skills, patience and customer service skills
  • Manage Conflict Resolutions
  • Time Management
  • Leadership
  • Independent and Team Player

Timeline

General Manager

Holiday Inn Express Hotel Suites
05.2019 - 03.2025

Front Office Manager

Staybridge Suites Hotel
04.2016 - 05.2019

Diploma -

Park Hill High School

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Brenda S. Millard