Brenda Mills
Richmond,CA
Summary
With a proven track record at AC Transit, excel in ensuring operational readiness and passenger satisfaction, showcasing hard skill in safety management and soft skill in customer service. Experience spans teaching assistance to transit operation, emphasizing collaborative teamwork and a commitment to excellence.
Overview
23
23
years of professional experience
Work History
Teaching Assistant, Japanese Division
La Petite Academy Inc.
02.2022 - Current
- Helped manage lunchtime and sanitary needs of two-year-old children.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Transit Bus Operator
AC Transit
12.2001 - 01.2022
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Followed company policies and procedures and maintained compliance with standards.
- Followed all relevant schedules for routes and arrivals.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Calculated and collected fares from passengers.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Education
High School Diploma -
Oakland Technical High
Oakland, CA03.2032
Skills
- Student engagement
- Teaching experience
- Cleaning and sanitizing
- Classroom management
- Calm and patient demeanor
- CPR and first aid
- Classroom support
- Student supervision
- Setting up activities
- Teamwork
Timeline
Teaching Assistant, Japanese Division
La Petite Academy Inc.
02.2022 - Current
Transit Bus Operator
AC Transit
12.2001 - 01.2022
High School Diploma -
Oakland Technical High
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