Brenda Miranda
Vail,CO
Summary
Energetic person with exceptional experience, customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Helpful person processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Evergreen Lodge At Vail
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Hostess
The Little Diner
10.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Front Desk Agent
Evergreen Lodge At Vail
05.2021 - 01.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Store Supervisor
The General Store
06.2021 - 09.2022
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
Laundry Worker
Evergreen Lodge At Vail
05.2020 - 08.2021
- Collected soiled linens and clothing and pretreated stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Applied chemicals, sanitizers and powders safely and correctly.
Restaurant Hostess
The Red Lion
08.2020 - 04.2021
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
Kitchen Line Cook
Manor Vail Lodge
12.2018 - 03.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Education
GED -
Universidad San Ignacio De Loyola
La Molina Lima,PERU11.2018
GED -
ICPNA
La Molina Lima,PERU11.2018
Skills
- Talkative
- Creative
- Helper
- Sympathetic
- Friendly
- Skilled
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Restaurant Server
Evergreen Lodge At Vail
01.2023 - Current
Restaurant Hostess
The Little Diner
10.2022 - Current
Store Supervisor
The General Store
06.2021 - 09.2022
Front Desk Agent
Evergreen Lodge At Vail
05.2021 - 01.2023
Restaurant Hostess
The Red Lion
08.2020 - 04.2021
Laundry Worker
Evergreen Lodge At Vail
05.2020 - 08.2021
Kitchen Line Cook
Manor Vail Lodge
12.2018 - 03.2020
GED -
Universidad San Ignacio De Loyola
GED -
ICPNA
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