Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Miranda

Tucson,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Proven history of of performing with Strong work ethic, dependability and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, . Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
2000
2000
years of post-secondary education

Work History

Environmental Services Housekeeper

Tucson Medical Center Rincon Hospital
Tucson, Arizona
02.2024 - Current

  • Replenished supplies such as soap, toilet paper and paper towels, hand sanitizer.
  • Vacuumed carpets.
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Assist new employees witn on-boarding activities.
  • Employee training and orientation.
  • Participate in interviewing environmental service candidates.
  • Followed safety procedures when using chemical agents to clean surfaces.
  • Provided assistance with moving heavy furniture or equipment as requested using proper body techniques.
  • Performs terminal cleaning procedures.
  • Proper handling and disposal of biohazard and medical waste materials.
  • Adhered to departmental policies regarding safety protocols while performing job duties.
  • Addressing concerns snd feedback from hospital users and employees, ensuring a positive and safe experience.
  • Attended required training sessions related to housekeeping tasks.
  • Dusted furniture, pictures, window sills and other surfaces.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Stocked linen closets with fresh linens as needed.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Inspected all areas after completion of work to ensure that they were cleaned properly.
  • Emptied trash cans and replaced liners as needed.
  • Reported any damages or maintenance needs to supervisor immediately upon discovery.
  • Assisted in the set-up of conference rooms for meetings.
  • Other duties and responsibilities as assigned.
  • Performance evaluations.

Cleaning Supervisor

Unique Renovation
Tucson, USA
03.2022 - 01.2023
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Established routine inspections to monitor standards of cleanliness.

Call Center Representative

Tridex
Hermosillo Sonora Mexico, Son
06.2005 - 12.2006
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customers issues.
  • Learned and maintained in-depth understanding of the product information providing knowledgeable responses to diverse questions.
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Developed effective working relationships with team members across multiple departments.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Consulted with customers to resolve service and billing issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Cook Shift Leader

La Hacienda
Hermosillo, Sonora
01.2004 - 12.2005
  • Monitoring equipment and supplies.
  • Food preparation and cooking.
  • Trained new employees.
  • Cleaning and organizing.
  • Maintain food safety and cleanliness standards.

Secretary

Puertas del Sol
Hermosillo Sonora Mexico, Son
03.2003 - 02.2004
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Provided clerical support to company employees by copying, faxing documents
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Handled confidential documents with discretion.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Scheduled appointments and conducted follow-up calls to clients.

Warehouse Worker

Almacenes de plasticos y reciclados
Hermosillo Sonora Mexico, Son
08.2002 - 02.2003
  • Loaded and unloaded and moved materials to and from storage and production areas.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Received and tracked incoming inventory shipments.
  • Verified accuracy of incoming shipments against purchase orders.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Consistently lifted material weighting as much as 50 pounds.

Education

Colegio De Bachilleres
Hermosillo Sonora , Son

Some College (No Degree) - Public Administration

Universida De Sonora
Hermosillo Sonora , Son

Skills

  • Multitasking Abilities
  • Customer and client relations
  • Communication
  • Adaptability
  • Attention to detail
  • Organizational skills
  • Decision making
  • Critical thinking
  • Active listening
  • Problem solving
  • Safety compliance
  • Team training
  • Customer service
  • Maintenance reporting
  • Detail orientation
  • Conflict resolution
  • Communication skills
  • Teamwork and collaboration
  • Relationship building
  • Problem-solving
  • Productivity and time management

Timeline

Environmental Services Housekeeper

Tucson Medical Center Rincon Hospital
02.2024 - Current

Cleaning Supervisor

Unique Renovation
03.2022 - 01.2023

Call Center Representative

Tridex
06.2005 - 12.2006

Cook Shift Leader

La Hacienda
01.2004 - 12.2005

Secretary

Puertas del Sol
03.2003 - 02.2004

Warehouse Worker

Almacenes de plasticos y reciclados
08.2002 - 02.2003

Colegio De Bachilleres

Some College (No Degree) - Public Administration

Universida De Sonora

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