Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Modisette

Benton,LA

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Mon Ami Pharmacy. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Aiming to leverage my abilities to successfully fill the role at your company. I love people! I want to work for a company that I can respect and grow with. I am open for learning and growth.

Overview

25
25
years of professional experience

Work History

Pharmacy Technician

Tara Pharmacy
10.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Pharmacy Operations Manager

Walgreens
01.2018 - 10.2022
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
  • Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed policies and procedures for effective pharmacy management.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
  • Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.

Senior Pharmacy Technician

Freds Pharmacy
10.2008 - 11.2017
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed opening and closing duties for pharmacy.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Developed and implemented improvements to pharmacy organization system.

Certified Pharmacy Technician

Walmart
03.1999 - 09.2009
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

High School Diploma -

Bossier High School
Bossier City, LA
05.1978

Skills

  • Insurance Billing
  • Medication Dispensing
  • Workflow Optimization
  • Supply Restocking
  • Prescription Filling
  • Patient Confidentiality
  • Medicare and Medicaid Process
  • Answering Customer Questions
  • Pharmacy and Customer Records Management

Timeline

Pharmacy Technician

Tara Pharmacy
10.2022 - Current

Pharmacy Operations Manager

Walgreens
01.2018 - 10.2022

Senior Pharmacy Technician

Freds Pharmacy
10.2008 - 11.2017

Certified Pharmacy Technician

Walmart
03.1999 - 09.2009

High School Diploma -

Bossier High School

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Brenda Modisette