Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Monestime

Orlando

Summary

Highly efficient Customer service associate, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Dental Assistant

Mid Florida Endodontics
06.2024 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Explained treatment procedures and instructed patients on home care guidelines.

Sales Associate

Adidas
07.2023 - 05.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Associate

Walgreens
12.2021 - 09.2022
  • Managed timely and effective replacement of damaged or missing products.
  • Increased revenue by cross-selling and upselling products and services.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Crew Member

Chipotle
07.2021 - 08.2022
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared food/orders for customers.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders.

Customer Service Representative

Walmart
04.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.

Education

Freedom High School
Orlando, FL

Certificate - Dentel Assisting

Dental Assisting Academy of Central Florida
5979 Vineland RD Unit 205 Orlando, Fl 32819
05.2024

Skills

  • Table Setting Knowledge
  • Cash Handling
  • Time Management
  • Verbal and Written Communication
  • Food Preparation and Safety
  • Willingness to Learn

Timeline

Dental Assistant

Mid Florida Endodontics
06.2024 - Current

Sales Associate

Adidas
07.2023 - 05.2024

Customer Service Associate

Walgreens
12.2021 - 09.2022

Crew Member

Chipotle
07.2021 - 08.2022

Customer Service Representative

Walmart
04.2020 - 05.2021

Freedom High School

Certificate - Dentel Assisting

Dental Assisting Academy of Central Florida

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Brenda Monestime