Brenda Monserrate
Camillus,NY
Summary
Skilled Certified Nursing Assistant with over 7 years of experience using established medical knowledge to provide high quality clinical care and customer service to patients in a number of clinical settings. Extensive experience in all aspects of patient management including planning care, documenting conditions, assisting with mobility and hygiene, scheduling appointments, collaborating with other medical staff, and delivering direct patient care services. Continually exceeds expectations by building valuable relationships and works well with people at all levels of an organization including management, colleagues, team members, and patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant (CNA)
Iroquois Nursing Home
12.2019 - Current
- Responding to and providing direct medical care for up to 15 patients per shift in a timely and efficient manner.
- Observing physical and emotional changes and documenting and reporting patient conditions to nurses or doctors.
- Assessing and prioritizing patients’ needs, monitoring conditions by checking vital signs and recording all data.
- Performing routine care procedures as delegated by healthcare professionals in patient care determinations and plans.
- Collaborating with healthcare team in accordance with plans of care and obtaining any needed tests to aid in treatment.
- Increasing patient comfort by utilizing available resources and materials and answering patients’ requests or needs.
- Communicating current patient progress and reported patient observations to direct supervisor and attending physician.
- Assisting patients with daily functions such as dressing or taking a bath or performing self-care and housekeeping duties.
- Completing acquired patient information in charts, reports, or logs, and recording data according to industry standards.
- Ensuring accurate, timely flow of information by maintaining patient records and updating care team on patient status.
- Complying with HIPAA standards and ensuring confidentiality in all patient documentation and internal/external interactions.
- Performing range of motion, communicating with the family on a regular basis, and keeping patient clean and fed.
- Setting doctor’s appointments, taking patients to appointments, and coordinating care with family and case workers.
Phlebotomist Technician
Phleb Express
10.2021 - 11.2023
- Conducted preanalytical processing of body fluids, urine, cerebral spinal fluid, and blood for component testing.
- Performed whole blood collection process and donor health history screening while supervising collection operations.
- Supervised and facilitated patient flow as well as reported any unsafe situations or conditions to area lead or managers.
- Performed venous and capillary punctures with a strong focus on accuracy and adherence to aseptic techniques.
- Evaluated any history of illness or medications to ensure suitability for blood draw procedures before collection.
- Utilized vacuum tube, syringe, and butterfly needle methods to draw blood where adhering to clinic standards/precautions.
- Prepared patients for and performed venipunctures when required as well as entered any patient insurance information.
- Supervised blood collection to maintain the highest medical standards in accordance with federal and state regulations.
Assistant Property Manager
Morgan Properties
02.2021 - 06.2023
- Supported the property manager with day-to-day operations and prepared/distributed correspondence to residents.
- Worked closely with asset management, leasing, business development, construction, legal, and property management.
- Processed full agreements and leases while negotiating tenant-specific terms and strategizing annual business plans.
- Provided marketing and sales leadership with continuous efforts to drive new business development and retention.
- Executed monthly variance reporting, tenant and quarterly quality inspections, and served as construction liaison.
- Created purchase orders for 40+ vendors and processed/submitted check requests for vendor payment in a timely manner.
- Provided customer service to tenants and vendors daily as well as scanned and filed accounting documents from vendors.
- Created/submitted work orders for maintenance or building services based on tenant requests or observations from site visits.
- Supervised maintenance, administration, and security personnel and promptly resolved any tenant concerns/requests.
- Monitored property, oversaw operational policies/procedures, and coordinated, planned, and executed onsite events.
- Promoted tenant retention while ensuring tenant compliance with lease agreements and oversaw move-ins/move-outs.
Leasing Agent
High Acres Apartment and Townhomes
05.2020 - 02.2021
- Achieved status as the top performing leasing professional and exceeded company expectations in sales and service.
- Stabilized the community in 6 months with no concessions offered and highest rents within the entire San Diego market.
- Successfully overcame the challenges of the COVID pandemic to meet targets set by investor/corporate deadlines.
- Effectively followed the leasing and marketing program within operating objectives to attract and qualify prospects.
- Screened all incoming residents by qualification standards and achieved a 33% conversion rate of prospects to residents.
- Contributed new ideas and solutions, participated in brainstorming sessions, and assisted with resident programs.
- Conducted off-site marketing, developed social media, and contributed to and assisted in preparing marketing plans.
Linen Distribution Manager
Clarus Linen Systems
01.2011 - 01.2021
Retail Sales Associate
Sprint
01.2017 - 01.2020
Certified Nurse Assistant
Bishop Rehabilitation & Nursing
01.2018 - 01.2019
Education
Certified Nursing Assistant -
Van Duyn Center for Rehabilitation and Nursing
GED - undefined
Department of Education de Santurce
Skills
- Customer Service & Healthcare Support
- Quality Controls & Process Improvements
- Customer Advocacy & Service Management
- Risk Mitigation & Efficiency Analysis
- Forecasting & Resource Scheduling
- Clinical Standards & Total Patient Care Services
- Phlebotomy Expertise & Patient Care
- Data Collection, Analysis & Reporting
- Patient Care, Assessment & Monitoring
- HIPAA & Regulatory Agency Compliance
- Policies & Procedures Implementation
- Bilingual in English & Spanish
- Excellent Verbal & Written Communication
- Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
- Basic life support
Certification
- Executive Secretary in Integrated Technology – Instituto de Banca y Comercio, Caguas, Puerto Rico
- CNA Certification
- Phlebotomist Certification
- Basic Life Support
- Medication Technicians
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomist Technician
Phleb Express
10.2021 - 11.2023
Assistant Property Manager
Morgan Properties
02.2021 - 06.2023
Leasing Agent
High Acres Apartment and Townhomes
05.2020 - 02.2021
Certified Nurse Assistant (CNA)
Iroquois Nursing Home
12.2019 - Current
Certified Nurse Assistant
Bishop Rehabilitation & Nursing
01.2018 - 01.2019
Retail Sales Associate
Sprint
01.2017 - 01.2020
Linen Distribution Manager
Clarus Linen Systems
01.2011 - 01.2021
GED - undefined
Department of Education de Santurce
Certified Nursing Assistant -
Van Duyn Center for Rehabilitation and Nursing
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