Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Montalvo

Hudson,FL

Summary

Customer-focused, visionary-thinking Retail Manager with over 20 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Overview

15
15
years of professional experience

Work History

Shift Supervisor RX

CVS
Hudson, FL
03.2011 - Current
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Increased stock at store by making sure all balance on hands are accurate so more products comes into the store. A happy customer is a returning customer

Assistant Manager

Rite Aid Pharmacy
Whitestone, NY
10.2006 - 08.2010
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Motivated staff to increase customer service scores up 50%

Education

High School Diploma -

Benjamin N Cardozo High School
Bayside, NY
06.1993

Skills

  • Cash Handling and Reconciliation
  • Financial Recordkeeping
  • Retail Operations
  • Decision Making
  • Scheduling and Time-Tracking
  • Merchandise Promotion and Display
  • Delegation and Supervision
  • Customer Service Management

Timeline

Shift Supervisor RX

CVS
03.2011 - Current

Assistant Manager

Rite Aid Pharmacy
10.2006 - 08.2010

High School Diploma -

Benjamin N Cardozo High School

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Brenda Montalvo