Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Brenda Montemayor

Zapata

Summary

Highly organized, knowledgeable, and dependable individual seeking employment with a company that values growth and the opportunity to expand acquired skills. Recognizes that exceptional customer service, effective communication, and attention to detail are essential for achieving ultimate success and reaching new heights. Committed Administrative Assistant with solid skills in customer relations and resilience to handle challenges in fast-paced environments. Brings sound judgment, strong multitasking abilities, and a self-motivated attitude. Comfortable accomplishing on-time and accurate clerical tasks whether working alone or as part of a team.

Overview

6
6
years of professional experience

Work History

Accounting Assistant

BTS Group, Inc.
09.2023 - Current

Bilingual Call Center Agent

Concentrix
09.2022 - 04.2023
  • Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
  • Streamlined call handling processes to maintain high service standards.
  • Navigated multiple software applications simultaneously during calls for efficient information retrieval and data entry tasks.
  • Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.

Sales Associate

Follett Higher Education Group LC
01.2023 - 03.2023
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.

Administrative Assistant

ROSGO REALTY, LLC
09.2020 - 08.2021
  • Directed customer communication to appropriate department personnel.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Composed correspondence, reports and meeting notes.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Responded effectively to sensitive inquiries or complaints.
  • Inventoried and ordered supplies for office.

Medical Office Specialist

United Health Services
10.2018 - 08.2019
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Scheduled appointments for patients via phone and in person.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Completed relevant insurance and other claim forms.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Ordered and maintained supply inventory for medical office.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Arranged hospital admissions for patients as required.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Registered patients and scheduled appointments.
  • Maintained confidentiality of records relating to clients' treatment
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Wrote detailed clinical phone messages for physicians.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Acquired insurance authorizations for procedures and tests ordered by attending physician.

Education

Medical Billing & Coding Specialist -

KAPLAN COLLEGE
Laredo, TX
05.2015

High School Diploma -

Zapata High School
Zapata, TX
05.2007

Skills

  • Meeting Planning
  • PC Proficient
  • Detailed Meeting Minutes
  • Inventory Systems
  • Technologically Savvy
  • Memo Preparation
  • Excel Spreadsheets
  • Insurance Eligibility Verification
  • Workers' Compensation Knowledge
  • Transporting Files
  • Advanced MS Office Suite Knowledge
  • Recordkeeping and Bookkeeping
  • Data Entry Documentation
  • Timeline Planning and Management
  • Records Management Systems
  • CRM and Office Management Software
  • Microsoft Office
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Judgment and Decision Making
  • Supply Inventory Control
  • Verbal and Written Communication
  • Research and Analytical Skills
  • Office Equipment Operation
  • Strong Organizational Skills
  • Appointment Coordination
  • Task Prioritization
  • Document and File Management
  • Meticulous Attention to Detail
  • Confidentiality and Data Protection
  • Report Preparation
  • Multi-Line Telephone Systems
  • Professional and Courteous

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Education and Training

other,other

Timeline

Accounting Assistant

BTS Group, Inc.
09.2023 - Current

Sales Associate

Follett Higher Education Group LC
01.2023 - 03.2023

Bilingual Call Center Agent

Concentrix
09.2022 - 04.2023

Administrative Assistant

ROSGO REALTY, LLC
09.2020 - 08.2021

Medical Office Specialist

United Health Services
10.2018 - 08.2019

Medical Billing & Coding Specialist -

KAPLAN COLLEGE

High School Diploma -

Zapata High School

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