Brenda Montes
Hialeah,FL
Summary
Dynamic Assistant Manager with a proven track record at Pollo Tropical Restaurant, excelling in operations management and team motivation. Mastered cost control and staff supervision, enhancing customer satisfaction and service efficiency. Spearheaded employee development programs. Skilled in recruiting and fostering a collaborative workplace environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant General Manager
International Meal Company (IMCMV)
01.2018 - 12.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
Assistant Manager
Pollo Tropical Restaurant
12.2004 - 12.2017
- Understanding that discipline and coaching are also essential duties for success.
- Recruit staff members, and oversee training programs.
- Oversee the flow of cash or financial instruments.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Miami Srings Senior High School
05-2002
Skills
- Sales Monitoring
- Budget Assistance
- Recruiting and Interviewing
- Inventory Management
- Staff Supervision
- Cost Control
- Multitasking and Organization
- Customer Service and Satisfaction
- Employee Scheduling
- Operations Management
- Team Motivation
Certification
- Shades Harassment Workshop Completion.
- Food Handler Certification.
- Cash Management.
- Coaching, Counseling & Safety.
- Cost Control.
- Basic Management Workshop.
Languages
Spanish
Native/ Bilingual
English
Professional
Contact
Miami, FL 33010
Education and Training
other
Timeline
Assistant General Manager
International Meal Company (IMCMV)
01.2018 - 12.2024
Assistant Manager
Pollo Tropical Restaurant
12.2004 - 12.2017
High School Diploma -
Miami Srings Senior High School
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