Brenda Carrillo
Pearsall
Summary
With 17 years of experience in long-term care, seeking a leadership position within a dynamic and growth-focused organization. Extensive expertise in the field, eager to contribute skills and knowledge to drive positive outcomes. Leveraging experience to make a significant impact on the organization's success while fostering a collaborative and high-performing team environment.
Overview
18
18
years of professional experience
Work History
Business Office Manager
Pearsall Nursing and Rehab.
01.2009 - Current
- Update reports, managed accounts, and generate reports for company database.
- Resolve financial discrepancies and customer billing issues with timely attention.
- Support the growth of the business through targeted marketing initiatives and client outreach efforts.
- Enhance customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Maintain resident trust fund in accordance with state regulations.
- Manage admissions, billing, and insurance processing to optimize revenue.
- Direct and mentor business office staff to ensure peak performance.
- Work with the administrator, VPO, and regional teams on occasional special assignments.
- Execute accounts receivable collections for overdue accounts through targeted collection calls.
Assistant Business Office Manager
Pearsall Nursing and Rehab.
07.2007 - Current
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Conducted onboarding process to recruit, train and prepare new hire documentation for orientation.
- Coordinated office events including team building activities, company meetings, holiday parties, enhancing employee morale.
- Created organized filing system to manage department documents.
- Collaborated with the Business Office Manager to streamline daily operations and manage financial responsibilities.
- Provided comprehensive report updates on labor hours and overtime to the administrator and department managers.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ11.2024
Undergraduate Certificate
University of Phoenix
Tempe, AZ10.2024
High School Diploma -
Pearsall High School
05.1998
Skills
- Customer Service and Relations
- Proficient in MS Excel/Word
- Teamwork and collaboration
- Employee development
- Bilingual
- Proficient in PCC and RFMS systems
Timeline
Business Office Manager
Pearsall Nursing and Rehab.
01.2009 - Current
Assistant Business Office Manager
Pearsall Nursing and Rehab.
07.2007 - Current
Bachelor of Science - Business Administration
University of Phoenix
Undergraduate Certificate
University of Phoenix
High School Diploma -
Pearsall High School
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