Summary
Overview
Work History
Education
Skills
Timeline

Brenda Moreno

Twentynine Palms,CA

Summary

Adept individual with more than 5 years working as Manager for revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Diligent Assistant Manager successful at establishing client relationships and directing cross-functional teams in retail industry. Commended for reducing operation expenses 100% and supervising 10 employees, including sourcing, interviewing and staffing. Strong ability to adapt to new environments and situations. Determined and responsible Assistant Manager with more than 30 years of success boosting efficiency and streamlining procedures for retail groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated pharmacy and drugs store expertise, including competitive offerings, pricing and market positioning. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Diligent professional with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

29
29
years of professional experience

Work History

Assistant Manager Sales Associate

Rite Aid Pharmacy
11.2000 - Current
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints
  • Established vendors by negotiating rates and delivery times, saving per
  • Built strong relationships with clients by following up on previous purchases and suggesting new products
  • Consistently trained employees through transitions and company changes to minimize loss and increase sales
  • Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Reduced customer service complaints by designing new methods of resolution
  • Greeted and welcomed new members, establishing and updating member information
  • Delegated daily tasks to over employees to provide development opportunities
  • Performed supplier risk management assessments to evaluate program for planning use by senior management
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices
  • Supervised site investigations, reported issues and escalated those that required further assistance
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Facilitated change management activities for department and staff individuals
  • Performed payroll responsibilities week by correcting any variances and scheduling conflicts
  • Identified and communicated customer needs to supply chain capacity and quality teams
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Communicated best practices among on-site and external personnel to align efforts and goals
  • Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs
  • Recruited and developed employees for multiple departments

Front Office Assistant

Reachout Morongo Basin
04.2021 - 11.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Store Manager of Operations

Family Dollar
03.2020 - 03.2021
  • Increased sales with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
  • Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
  • Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.

Sales Associate

Sears Brands LLC
11.1995 - 10.2000
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Tracked stock using company inventory management software
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Maintained records related to sales, returns and inventory availability
  • Educated customers on promotions to enhance sales
  • Trained and dev in company processes, product knowledge, customer service and selling techniques
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Answered customer questions regarding sizing and accessories and explained how to properly care for , including preparing contracts and processing order for
  • Engaged with customers to effectively build rapport and lasting relationships
  • Processed product returns and assisted customers with other selections
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Acquired new customers, generating team revenue
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Developed, marketed and sold full range products, service warranty's
  • Maintained customer satisfaction while handling product returns quickly and professionally
  • Preserved perfect attendance record
  • Completed orders through pos] system and organized product deliveries to meet customer timetables
  • Boosted sales by conferring with customers to evaluate requirements and recommend best-fit company offerings
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Educated associates on market trends and stayed up-to-date on forecasts and news
  • Prepared merchandise for sales floor by pricing or tagging

Education

Associate of Arts - Social Services

Ahford University

Skills

  • Complaint resolution
  • Operations management
  • Staff management
  • Staff training and development
  • Staffing and scheduling
  • Sales and marketing
  • Strategic planning
  • Data collection and analysis
  • Creative merchandising
  • Change management
  • Inspection readiness
  • Preaching
  • Resource allocation
  • Schedule coordination
  • User interface understanding
  • Pricing tool development
  • Interpersonal and written communication
  • Sales presentations
  • Behavior improvements
  • ID verification
  • Task delegation
  • Stock management
  • Employee management
  • Organization
  • Confidentiality
  • Troubleshooting
  • Team leadership
  • Decision-making
  • Money handling
  • Customer service
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision

Timeline

Front Office Assistant - Reachout Morongo Basin
04.2021 - 11.2024
Store Manager of Operations - Family Dollar
03.2020 - 03.2021
Assistant Manager Sales Associate - Rite Aid Pharmacy
11.2000 - Current
Sales Associate - Sears Brands LLC
11.1995 - 10.2000
Ahford University - Associate of Arts, Social Services

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Brenda Moreno