Hi, I’m
Brenda Moser
Kingwood,WV
Overview
15
years of professional experience
1
Certification
Work History
MCA-Kingwood, WV
Dietary Assistant
08.2021 - 12.2024
Job overview
- CPR certification
- CPI certification
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary requirements, resulting in better overall health outcomes.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
Camp Dawson Event Center
Restaurant Supervisor
07.2013 - 08.2021
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
TeleTech Holdings
Customer Service Representative
08.2009 - 08.2013
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Technical school in NursingMorgantown, WV
09.2008
University Overview
Skills
- Nursing
- Hospital Experience
- Vital Signs
- Shift Management
- Home Care
- Critical Care Experience
- Caregiving
- Supervising Experience
- Patient Care
- Meal Preparation
- Upscale Dining
- Health Inspections
- Regulations Compliance
- Standardized Recipes
- First Aid
- Food Safety
- Time Management
- Dietary Requirements
Certification
CPR Certification
Timeline
Dietary Assistant
MCA-Kingwood, WV
08.2021 - 12.2024
Restaurant Supervisor
Camp Dawson Event Center
07.2013 - 08.2021
Customer Service Representative
TeleTech Holdings
08.2009 - 08.2013
Technical school in Nursing
Similar Profiles
Erika OlveraErika Olvera
Nursing Student at Lone Star Kingwood Clinicals at HCA KingwoodNursing Student at Lone Star Kingwood Clinicals at HCA Kingwood
Angelina JonesAngelina Jones
NURSING CLINICAL ROTATION at Lone Star College Kingwood | Kingwood, TXNURSING CLINICAL ROTATION at Lone Star College Kingwood | Kingwood, TX
Nico Raquel (they/elle)Nico Raquel (they/elle)
Senior Managing Producer at WV Sound - WV EntertainmentSenior Managing Producer at WV Sound - WV Entertainment
Elisabeth SmithElisabeth Smith
Customer Service Cashier at Ace HardwareCustomer Service Cashier at Ace Hardware
Hubert StireHubert Stire
Bartender at Nemacolin Woodlands ResortBartender at Nemacolin Woodlands Resort