Hi, I’m
Brenda Moser
Kingwood,WV
Overview
15
years of professional experience
1
Certification
Work History
MCA-Kingwood, WV
Dietary Assistant
2021.08 - 2024.12 (3 education.years_Label & 4 education.months_Label)
Job overview
- CPR certification
- CPI certification
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary requirements, resulting in better overall health outcomes.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
Camp Dawson Event Center
Restaurant Supervisor
2013.07 - 2021.08 (8 education.years_Label & 1 education.month_Label)
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
TeleTech Holdings
Customer Service Representative
2009.08 - 2013.08 (4 education.years_Label)
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Technical school in NursingMorgantown, WV
09.2008
University Overview
Skills
- Nursing
- Hospital Experience
- Vital Signs
- Shift Management
- Home Care
- Critical Care Experience
- Caregiving
- Supervising Experience
- Patient Care
- Meal Preparation
- Upscale Dining
- Health Inspections
- Regulations Compliance
- Standardized Recipes
- First Aid
- Food Safety
- Time Management
- Dietary Requirements
Certification
CPR Certification
Timeline
Dietary Assistant
MCA-Kingwood, WV
2021.08 - 2024.12 (3 education.years_Label & 4 education.months_Label)
Restaurant Supervisor
Camp Dawson Event Center
2013.07 - 2021.08 (8 education.years_Label & 1 education.month_Label)
Customer Service Representative
TeleTech Holdings
2009.08 - 2013.08 (4 education.years_Label)
Technical school in Nursing