Brenda Moss
Summary
Professional with focus on public safety and dispatch operations. Known for effectively managing emergency communications and ensuring timely responses. Reliable team player and adaptable leader with strong organizational and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Dispatch Supervisor
City Of Centralia
11.2005 - Current
- Supervised team of six employees and provided training focused on maximizing overall performance.
- Promoted a positive work environment by fostering open communication among team members and addressing workplace concerns promptly.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced dispatcher turnover rates through effective training, mentoring, and ongoing support for team members.
- Upheld high standards of confidentiality when dealing with sensitive information related to incidents or individuals involved in emergency situations.
- Assisted callers in emergency situations with appropriate information and support.
- Ensured compliance with local, state, and federal regulations on training ,audits & background checks.
Owner of Cleaning Business
Self-employed
06.1996 - Current
- Basic office cleaning
- Developed and maintained strong relationships with clients, over the years of being in business .
Education
High School Diploma -
Sturgeon RV High School
210 W Patton05-1983
Skills
- Microsoft office
- Police Records Software RMS Knowledge
- Document scanning
- Typing speed
- Proofreading
- Confidentiality and handling sensitive information
- Teamwork and collaboration
- Attention to detail
- Excellent communication skills
- Organizational skills
- Self motivation
- Adaptability and flexibility
Timeline
Dispatch Supervisor
City Of Centralia
11.2005 - Current
Owner of Cleaning Business
Self-employed
06.1996 - Current
High School Diploma -
Sturgeon RV High School
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