Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRENDA MOYA

SANTA CLARITA,CALIFORNIA

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Self Employed
01.2020 - Current
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

CNA

Villa Scalabrini Retirement Center
02.2017 - 05.2019
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy among other conditions.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Lead

AMS Fulfillment Inc
06.2016 - 01.2017
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Assisted with new hire processing and existing training programs.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.

Customer Service Representative

Income Tax Insurance
11.2015 - 05.2016
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Vocational Nursing

California Career Institute
Hawthorne, CA
01.2025

CNA

St Judes Nursing School
Van Nuys, CA
01.2017

High School Diploma -

Bowman High School
Santa Clarita, CA
05.2016

Skills

  • Compassionate Communication
  • Complex Problem-Solving
  • Maintaining Confidentiality
  • Stress Management
  • Customer Service
  • Customer Follow-Up
  • Patient Assessment
  • Postoperative Care
  • Pain Management
  • Catheter Care
  • Critical Thinking
  • Patient Education
  • Vital Signs Monitoring
  • Feeding Tube Assistance
  • Elderly Care
  • Diabetes Management
  • Wound Care

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Delivery Driver

Self Employed
01.2020 - Current

CNA

Villa Scalabrini Retirement Center
02.2017 - 05.2019

Lead

AMS Fulfillment Inc
06.2016 - 01.2017

Customer Service Representative

Income Tax Insurance
11.2015 - 05.2016

Vocational Nursing

California Career Institute

CNA

St Judes Nursing School

High School Diploma -

Bowman High School

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BRENDA MOYA