Brenda Mpilo Mzila
Johannesburg
Summary
Dedicated to delivering exceptional housekeeping services, the focus is on maintaining the highest standards of cleanliness and maintenance in guest rooms and public areas. With a strong commitment to creating a safe and secure environment, strives to provide excellent customer service at all times.
Overview
4
4
years of professional experience
Work History
Warehouse Assistant
Business Directive Contract Services
05.2024 - Current
- Received and inspected incoming shipments, verified accuracy and quality of products
- Stored products in designated areas, maintained organized and clean warehouse environment
- Picked and packed orders accurately and efficiently, prepared shipments for transportation
- Conducted inventory counts, reported discrepancies and assisted with inventory management
- Maintained a safe and secure warehouse environment, adhered to safety protocols and procedures
- Collaborated with other warehouse staff, communicated effectively with team members and supervisors
- Increased Efficiency - Improved order fulfillment rate by 25% through efficient picking and packing processes
- Reduced Errors - Decreased inventory discrepancies by 30% through accurate counting and reporting
- Excellent Safety Record - Maintained a safe working environment, adhered to safety protocols and procedures
Housekeeper
Radisson Blu Hotel
02.2021 - 03.2024
- Cleaned and maintained guest rooms, including making beds, changing linens, and sanitizing bathrooms and kitchens
- Restocked linens, towels, and amenities in guest rooms
- Ensured guest rooms were stocked with necessary amenities, such as toiletries and coffee
- Maintained cleanliness and organization of public areas, including lobbies, hallways, and restrooms
- Operated cleaning equipment, such as vacuum cleaners and floor buffers
- Reported maintenance and repair issues to management
- Provided exceptional customer service to guests, responding to requests and resolving issues in a timely and professional manner
- Worked collaboratively with other housekeeping staff to ensure efficient and effective cleaning and maintenance of guest rooms and public areas
- Maintained knowledge of hotel policies and procedures, including safety and security protocols
- Consistently received positive feedback from guests and management for exceptional cleaning and customer service skills
- Successfully contributed to achieving high levels of guest satisfaction and loyalty
- Demonstrated ability to work effectively in a fast-paced environment, prioritizing tasks and managing time efficiently
Education
Certificate - Elderly Care Assistant
Chilton Academy
Certificate - CPR special needs
Chilton Academy
Skills
- Attention to detail
- Organizational skills
- Communication skills (verbal and written)
- Customer service skills
- Teamwork and collaboration
- Problem-solving and adaptability
- Time management and efficiently
Languages
English
Desired Position
House keeping position
Timeline
Warehouse Assistant
Business Directive Contract Services
05.2024 - Current
Housekeeper
Radisson Blu Hotel
02.2021 - 03.2024
Certificate - CPR special needs
Chilton Academy
Certificate - Elderly Care Assistant
Chilton Academy
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