Brenda M. Ramsey
Data Analyst
Ringgold,Georgia
Summary
Dynamic professional with extensive experience at The Cigna Group, excelling in data analysis and project management. Proven track record in optimizing provider network operations and enhancing data reporting accuracy. Strong leadership and cross-functional collaboration skills drive successful implementation of solutions, ensuring operational excellence and improved stakeholder communication.
Overview
29
29
years of professional experience
Work History
Provider Solutions Operations – Business Project Advisor
The Cigna Group
04.2022 - Current
- Partner with internal teams to design and build data reports using SAS, tailored to evolving business needs.
- Ensure data accuracy by developing system equivalency reporting and conducting in-depth data analysis.
NSD Network Operations Advisor
The Cigna Group
07.2017 - 04.2022
- Led implementation and maintenance of LocalPlus network solutions, from service area design to provider validation.
- Collaborated with network managers to support expansion efforts and ensure accuracy in communication and claims files.
- Served as a go-to resource for optimizing existing network configurations.
EVDM/Pan Implementation Specialist
The Cigna Group
08.2016 - 07.2017
- Supervised a team of 10–15 members, promoting high performance and addressing operational challenges.
- Oversaw daily inventory, facilitated internal and offshore collaboration, and ensured accurate data auditing.
- Trained new team members and maintained alignment with test changes and system updates.
EVDM/Plan Implementation Sr Associate
The Cigna Group
08.2010 - 07.2016
- Maintained provider data across Strategic Alliances and managed data integrity through rigorous auditing.
- Resolved claims issues, collaborated with internal and external stakeholders, and drove automation improvements.
Claim Processor Associate
The Cigna Group
10.2007 - 08.2010
- Processed insurance claims while adhering to policies and regulations.
- Evaluated claims for accuracy and compliance, supporting efficient and fair resolutions.
Customer Service & Problems Rep II
Convergys
01.2007 - 10.2007
- Delivered exceptional support for DirecTV customers and assisted in resolving service issues efficiently.
- Contributed to customer satisfaction and team performance through clear communication and problem-solving.
Office Manager
Earth Satellite Electronics
03.1996 - 01.2007
- Managed customer service, scheduling, accounts payable/receivable, and tax reporting for a satellite services business.
- Handled payroll, inventory, and administrative operations, demonstrating strong multitasking and organizational abilities.
Education
High School Diploma -
Gordon Lee High School
Chickamauga, GA01.1987
Skills
- SAS
- Microsoft Office Suite
- QMF
- DataPoint
- Toad
- Proclaim Facets
- HCPM
- Data Analysis
- Reporting
- Provider Network Operations
- Cross-Functional Collaboration
- Claims Processing
- Team Leadership
- Implementation Support
- Customer Service
- Data analysis
- SAS programming
- Project management
- Network solutions
- Claims processing
- Data reporting
- Team collaboration
- Customer service
- Process improvement
- Communication skills
- Problem solving
- Attention to detail
- Idea development and brainstorming
- Professional demeanor
- Organizational skills
- Problem-solving abilities
- Resource coordination
- Verbal and written communication
- Active listening
- Self motivation
- Time management
- Customer relationship management
- Goal setting
- Documentation and reporting
- Adaptability
- Task prioritization
- Problem-solving
- Work Planning and Prioritization
- Cross-functional team management
- Effective communication
- Creative thinking
- Teamwork
- Multitasking capacity
- Problem-solving aptitude
- Team leadership
- Detail-oriented
- Vendor management
- Meeting facilitation
- Analytical skills
References
References, detailed project accomplishments, and professional development activities are available upon request.
Personal Note
I am a committed professional who values long-term growth and building a meaningful career. I take pride in setting clear goals and working collaboratively to achieve them. I believe that strong teamwork and consistency lead to lasting success.
References
References available upon request.
Timeline
Provider Solutions Operations – Business Project Advisor
The Cigna Group
04.2022 - Current
NSD Network Operations Advisor
The Cigna Group
07.2017 - 04.2022
EVDM/Pan Implementation Specialist
The Cigna Group
08.2016 - 07.2017
EVDM/Plan Implementation Sr Associate
The Cigna Group
08.2010 - 07.2016
Claim Processor Associate
The Cigna Group
10.2007 - 08.2010
Customer Service & Problems Rep II
Convergys
01.2007 - 10.2007
Office Manager
Earth Satellite Electronics
03.1996 - 01.2007
High School Diploma -
Gordon Lee High School
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