Brenda Mucciolo
Cornelius,NC
Summary
Results-driven professional with proven success at Piedmont Airlines in compliance and workflow optimization. Skilled in problem-solving, team leadership, and boosting productivity. Known for strong organization and attention to detail in fast-paced settings.
Overview
23
23
years of professional experience
Work History
Acting Unit Manager/Ramp Agent
Piedmont Airlines
Charlotte, NC
01.2021 - Current
- Supervised daily unit operations to enhance workflow efficiency and compliance with procedures.
- Ensured adherence to organizational safety standards and protocols.
- Managed a team of 10, promoting collaboration and productivity in the workplace.
Management Team Member/Ramp Agent
Delta Global Services
Avoca, PA
03.2009 - 01.2021
- Trained new employees on company policies and operational procedures to enhance onboarding efficiency.
- Established and monitored KPIs to assess performance and pinpoint improvement areas.
- Coordinated cross-departmental projects, ensuring timely and successful completion of objectives.
Office Manager
Highclere Farm
Lexington, KY
12.2002 - 01.2009
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated meetings, conferences, travel arrangements and department activities.
Education
Bachelor of Science -
Oklahoma State University
Stillwater, OK05-2000
Skills
- Operational compliance and safety enforcement
- Workflow optimization
- Problem solving
- Organizational skills
- Attention to detail
- Excellent communication
References
References available upon request.
Timeline
Acting Unit Manager/Ramp Agent
Piedmont Airlines
01.2021 - Current
Management Team Member/Ramp Agent
Delta Global Services
03.2009 - 01.2021
Office Manager
Highclere Farm
12.2002 - 01.2009
Bachelor of Science -
Oklahoma State University
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