Brenda Mueller
Belgium,WI
Summary
Performance-driven with 37 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
38
38
years of professional experience
Work History
VP/Branch Manager
BMO Bank
201 Allen St., Random Lake, WI 53075
06.1995 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Resolved issues and recommended actions based on production and compliance reports.
- Directed market expansions to propel business forward, meet changing customer needs.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Operations Manager
First Financial Bank
211 N Highland Dr., Fredonia, WI 53021
06.1986 - 06.1995
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Cedar Grove-Belgium High School
Cedar Grove, WI06.1986
Skills
- Procedure Implementation
- Operational Leadership
- Schedule Management
- Performance Improvement
Timeline
VP/Branch Manager
BMO Bank
06.1995 - 12.2023
Operations Manager
First Financial Bank
06.1986 - 06.1995
High School Diploma -
Cedar Grove-Belgium High School