Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Mueller

Belgium,WI

Summary

Performance-driven with 37 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

38
38
years of professional experience

Work History

VP/Branch Manager

BMO Bank
06.1995 - 12.2023
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Operations Manager

First Financial Bank
06.1986 - 06.1995
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High School Diploma -

Cedar Grove-Belgium High School
Cedar Grove, WI
06.1986

Skills

  • Procedure Implementation
  • Operational Leadership
  • Schedule Management
  • Performance Improvement

Timeline

VP/Branch Manager

BMO Bank
06.1995 - 12.2023

Operations Manager

First Financial Bank
06.1986 - 06.1995

High School Diploma -

Cedar Grove-Belgium High School

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Brenda Mueller