Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Murry

Sherman,TX

Summary

Goal-oriented Customer Service Manager with 30 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Personable Supervisor offering 31 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

31
31
years of professional experience

Work History

Customer Service Manager

Reddick Enterprises/Crazy Crow Trading Post
Pottsboro, Texs
02.2002 - 02.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.

Senior Manager II

JCPenny Life Insurance Company
Plano, Texas
12.1990 - 12.2001
  • Evaluated hiring, firing and promotions requests.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Determined priorities and set policies for [Area].
  • Supervised and directed [Job title]s and [Type] teams to keep projects on-track and tasks prioritized.
  • Led teams focused on sales and service to accomplish and, surpassing established goals.
  • Oversaw reporting functions to executive leadership.
  • Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
  • Managed multiple, large-scale projects across 2 sites.
  • Motivated staff towards achieving all sales targets through incentives and leadership.

Education

High School Diploma -

DenisonSenior High
Denison, Tx
05.1965

Skills

  • Employee Coaching and Motivation
  • Handling Escalations
  • Policy Enforcement
  • Performance Tracking and Evaluations
  • Leading Team Meetings
  • Workflow Management
  • Time Management
  • Call Center Operations
  • Administration and Reporting
  • Positive and Constructive Feedback
  • Managing Operations and Efficiency
  • Quality Assurance
  • New Hire Training

Timeline

Customer Service Manager

Reddick Enterprises/Crazy Crow Trading Post
02.2002 - 02.2022

Senior Manager II

JCPenny Life Insurance Company
12.1990 - 12.2001

High School Diploma -

DenisonSenior High
Brenda Murry