Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Nunez

Lamont,CA

Summary

Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist. Excellent customer relations attitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Office Manager

Heritage Professional Management
06.2015 - 08.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Delivered performance reviews, recommending additional training or advancements.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Store Manager

BEBE Retail Store
02.2009 - 06.2015
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Phone Operator

Rusty's Pizza Parlor
08.2008 - 07.2010
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Processed customer payments for timely, accurate order fulfillment.

Education

High School Diploma -

Arvin High School
Arvin, CA
05.2008

Skills

  • Administration and Operations
  • Account Reconciliation
  • Financial Management and Reporting
  • Coaching and Staff Training
  • Banking Operations
  • Billing and Invoicing
  • Customer Service Management
  • Accounts Payable and Receivable
  • Biweekly Payroll Processing
  • Strategic Planning

Languages

English
Full Professional
Spanish
Native or Bilingual

References

Neil Sidhu - CEO - Heritage Professional Management 

Phone number: (949) 290-3675

Email: gvaoperations@gmail.com


Lori Sheppard - District Manager - Bebe, Inc

Phone number: (602) 803-0215


Libby Bosley - Office Manager - Rusty's Pizza Parlor 

Phone number: (661) 703-9111

Office: (661) 835-5555


Brenda Bonilla - Friend and Teacher for the Bakersfield School Disctrict 

Phone number: ( 661) 348-6596

Timeline

Office Manager

Heritage Professional Management
06.2015 - 08.2023

Store Manager

BEBE Retail Store
02.2009 - 06.2015

Phone Operator

Rusty's Pizza Parlor
08.2008 - 07.2010

High School Diploma -

Arvin High School

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Brenda Nunez