Brenda Ogaz
Chino Hills,CA
Summary
Professional in field of social services with comprehensive experience in eligibility determination and client support. Proven ability to streamline application processes and ensure regulatory compliance. Known for fostering team collaboration and achieving client satisfaction through adaptable and reliable service, Excelling in comprehensive case management and client education. Proficient in Spanish, I enhance client satisfaction through effective communication and cross-cultural sensitivity, ensuring compliance with HIPPA regulations.
Overview
21
21
years of professional experience
Work History
Certified Nursing Assistant, Respite Care
24 Hour Home Care
06.2023 - 07.2025
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted with mobility and transfers, employing proper lifting techniques to prevent injury.
- Monitored vital signs and reported changes in client conditions to healthcare professionals.
- Implemented individualized care plans, adapting approaches based on client needs and preferences.
- Educated clients and families on health management practices to promote well-being.
- Maintained accurate documentation of care provided, enhancing communication among team members.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Eligibility Worker II
San Bernardino County Transitional Assistance Department
07.2004 - 08.2018
- Assessed client eligibility for public assistance programs, ensuring compliance with state and federal regulations.
- Processed applications efficiently, maintaining accuracy in data entry and documentation review.
- Collaborated with multidisciplinary teams to resolve client inquiries and improve service delivery.
- Educated clients on program benefits and application processes, enhancing understanding and access to services.
- Conducted thorough case reviews to identify discrepancies and ensure timely resolution of issues.
- Developed process improvement initiatives that streamlined workflow and enhanced operational efficiency.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Reduced errors in case management by consistently updating client information in the database system.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Exemplified professionalism and commitment to public service excellence by consistently meeting or surpassing established performance metrics related to application processing speed, accuracy, and client satisfaction ratings.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Managed processing of financial assistance and food stamp benefits applications.
- Increased efficiency within the department by creating detailed procedural manuals that outlined best practices for daily tasks such as interviewing clients, processing applications, and conducting follow-ups on cases under review.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Contributed to ongoing process improvement initiatives by providing valuable feedback on procedures and practices during team meetings and training sessions.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Engaged wider departments in accurate, timely paperwork completion.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Primary AED worker (advanced eligibility determination), responsible for screening new, incoming applications for CW, CF and MC based on income/resource information provided by client. Assigned appointments for full interviews to clients which met income/resource limits. Referred clients to apply for other benefits potentially eligible for such as unemployment and disability. Ineligible applications assigned to self and all necessary denial notices mailed timely.
- Homeless Assistance Worker.
- General Relief Worker
- Inter-County Transfer Worker
Education
California State University, Long Beach
Long Beach, CAAcute Care Nursing Assistant - Nursing
Crafton Hills College
Yucaipa, CA03-2023
Skills
- Comprehensive case management
- HIPAA compliance
- Reliable team player
- Proficient in Spanish communication
- Social program eligibility
- Interviewing techniques
- Financial data assessments
- De-escalation techniques
- Telephone etiquette
- Cross-cultural sensitivity
- Application assessment
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant, Respite Care
24 Hour Home Care
06.2023 - 07.2025
Eligibility Worker II
San Bernardino County Transitional Assistance Department
07.2004 - 08.2018
California State University, Long Beach
Acute Care Nursing Assistant - Nursing
Crafton Hills College