Brenda Ojeda

• Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
• Initiated Bed requests from internal and external hospitals.
• Kept great communication with referring facility and accepting facility.
• Communicated everything in a timely matter to ensure proper patient care.
• Worked alongside nurses for required labs, documents, and to clarify specific information regarding patient's medical status.
• Obtained verbal consent from parents for transfers involving minor children.
• Obtained correct petition and certification documents.
• Notified referring facilities of accepted and deflected referrals.

• Guided self-pay patients through Medicaid application process, determining eligibility
and facilitating necessary documentation for optimal financial assistance.
• Evaluated patient circumstances to identify suitable financial aid programs, ensuring
comprehensive coverage and minimizing out-of-pocket expenses
• Coordinated with discharged patients to schedule in-person appointments, providing
personalized support for Medicaid application completion
• Gathered and verified private health insurance information, ensuring accurate data for
proper claims processing
• Streamlined Medicaid application submissions through online platforms, accelerating
approval processes and improving patient financial outcomes

• Optimized patient intake procedures, leading to improved accuracy in data collection and
reduced errors in insurance information processing.
• Provided compassionate assistance to patients during stressful ER admissions. Ensured clear
communication of treatment consents and financial obligations.
• Completed registration processes for new and existing patients, leading to faster admissions
and improved patient satisfaction. Managed co-payment verifications effectively.
• Worked closely with ER team to streamline patient flow from walk-in and ambulance
arrivals. Contributed to enhanced interdepartmental communication and patient care quality.
• Partnered with ER physicians to manage patient transfers, complete pages, and handle
phone calls.
• Scanned and processed patient documentation, including IDs and insurance cards.
• Ensured accurate and complete registration for all ER patients.

• Streamlined health information processes, ensuring record completeness and accuracy while adhering to HIPAA regulations and improving physician compliance rates.
• Managed patient intake, insurance verification, and payment collection, optimizing workflow efficiency and enhancing financial performance for the organization.
• Meticulously analyzed and processed health records, flagged missing information to maintain data integrity and regulatory compliance.
• Partnered with physicians to achieve full compliance in discharge summary completeness, fostering improved patient care and documentation standards.
• Developed streamlined processes for handling information requests, balancing regulatory requirements with efficient service delivery to patients and healthcare providers.