Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brenda Olivo

Albany,NY

Summary

Organized and detail-oriented Legal Secretary/Paralegal with 2 years of experience supporting attorneys by performing day-to-day administrative tasks, drafting legal documents and assisting with research.

Overview

7
7
years of professional experience

Work History

Legal Secretary/Paralegal

Tully Rinckey PLLC
Albany, NY
06.2023 - Current
  • Research inquiries and requests for information
  • General office duties as assigned for the professional operation of a law firm
  • Maintain task lists for documents and court deadlines;
  • Electronic calendar maintenance for attorneys;
  • Communication with law firm clients;
  • Review attorney cases to assess the need for replenishment of funds, when needed;

Social Security Disability Paralegal

Martin Harding & Mazzotti LLP
Albany, NY
01.2022 - 05.2023
  • Serve as liaison between attorney and clients, including managing high email and call volume daily
  • Handle correspondence with claimants, medical offices, and agencies
  • Electronic filing of claims and appeals
  • Manage case files and all paperwork
  • Legal research to streamline processes
  • Request and review medical records

Claims Manager

RoseWaldorf PLLC
Albany, NY
09.2021 - 01.2022
  • Initial review of claim letters/complaints/lawsuits (auto lemon law claims)
  • Sending Sales and Service Document Request to dealers to obtain complete files pertaining claimant’s vehicle
  • Acknowledging receipt of claims to P.C/correspondence
  • Case Assessments
  • Negotiations of offers to PC or claimant
  • Drafting letters for settlement/denials or to refer a file

Account Review Administrator

Maximus Inc
Albany
02.2020 - 07.2021
  • Filing and Responding to documented complaints and appeals through software management systems./
  • Data Entry
  • Project management- (QC Excel Spreadsheet, Appeal Open task, Evidence Packets)
  • Determines and takes appropriate marketplace account corrective actions
  • Determining accuracy of processed NYSOH appeals and taking appropriate action as needed

Consumer Services Specialist III

Maximus Inc. of
Albany
01.2017 - 01.2020
  • Responding to numerous phone inquiries within set time parameters
  • Exceeding Metrics: 97.2% Quality, 100% Adherence, 1.16% RTQ, 1.18% Short Calls
  • Displaying professional attitude when de-escalating calls from dissatisfied consumers
  • Perform Special Projects in timely, professional manner (Scriber for team meetings, assisted in organizing team events)

Education

Bachelor of Arts - Sociology

State University of Albany
01.2017

Associates of Science - Individual Studies

Ulster County Community College
01.2015

Skills

  • Exceptional writing & communication skills
  • Detail-oriented and accurate
  • Customer service experience/ Telecommunications
  • Strong organizational/ management skills
  • Microsoft Office 365 Knowledge/ Google Suite /Windows
  • Ability to independently prioritize workload/Multitasking
  • Project Management
  • Google Docs
  • Presentation Skills
  • Jira (3 years)
  • Customer support
  • Order entry
  • Legal case management (2 years)
  • Legal Research
  • Case Management
  • Legal Drafting
  • Databases
  • Microsoft Outlook
  • Negotiation
  • HIPAA

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Legal Secretary/Paralegal

Tully Rinckey PLLC
06.2023 - Current

Social Security Disability Paralegal

Martin Harding & Mazzotti LLP
01.2022 - 05.2023

Claims Manager

RoseWaldorf PLLC
09.2021 - 01.2022

Account Review Administrator

Maximus Inc
02.2020 - 07.2021

Consumer Services Specialist III

Maximus Inc. of
01.2017 - 01.2020

Bachelor of Arts - Sociology

State University of Albany

Associates of Science - Individual Studies

Ulster County Community College

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Brenda Olivo