Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Ordaz

Los Angeles,CA

Summary

Adept at enhancing event experiences through meticulous AV setup and customer service, leveraged technical and interpersonal skills at UCLA to achieve zero technical failures in critical meetings. Ability to multitask and maintain composure under pressure led to significantly reduced setup times and improved client satisfaction, showcasing commitment to excellence and teamwork.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

29
29
years of professional experience

Work History

Info Sys Anl

Ucla
06.2022 - Current
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.
  • Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
  • Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
  • Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
  • Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
  • Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
  • Maintained detailed records of equipment maintenance, repairs and replacements, ensuring a well-organized inventory system.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
  • Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
  • Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients.
  • Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
  • Achieved record of zero technical failures in high-stakes meetings through diligent preparation and system checks.
  • Increased efficiency in setup and breakdown of AV equipment, reducing event startup times significantly.
  • Improved customer satisfaction by providing expert technical support for audio-visual queries and issues.
  • Enhanced viewing experience at outdoor events by implementing weather-resistant AV solutions.

Meeting Room Services

Ucla
10.2005 - 06.2022

1. Room set-up and Preparation


- Arranging tables,chairs,and other furniture based on the meeting format (e.g.,boardroom,classroom,theather-style).


-Setting up whiteboards,flipcharts,or other collaborative tools.


2. Technology and equipment Support


- Audio-Visual support: setting up projectors, screens, microphones, speakers, and video conferencing equipment.


- Troubleshooting technical issues before or during the meeting


- Providing technical or support during the meeting


- Setting up video conferencing platforms like zoom.


-help outside vendors with any av needs


Food Service Worker

Ucla
04.1996 - 10.2005
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Improved dining experience by maintaining clean and organized eating area.
  • Reduced food preparation times by organizing workstations effectively.
  • Increased repeat business with high standards of food quality and service.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
  • Collaborated with kitchen staff to plan and execute special events without hitches.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Education

GED -

Balboa High School
6701 Balboa Blvd

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Multitasking
  • Computer skills
  • Excellent communication
  • Critical thinking

Timeline

Info Sys Anl

Ucla
06.2022 - Current

Meeting Room Services

Ucla
10.2005 - 06.2022

Food Service Worker

Ucla
04.1996 - 10.2005

GED -

Balboa High School
Brenda Ordaz