Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Orellana

Germantown,MD

Summary

Experienced sales professional skilled in tracking and following up on hot leads, managing accounts, and cultivating long-term customer relationships. Motivated customer service specialist with over 8 years of experience in a fast-paced, team-based retail environment. Consistently surpassing goals with a proven track record as a top performer. Successful Sales Associate who closes sales, increases customer satisfaction, and provides mentorship to junior sales professionals. Interior Decorator staying current on local and international vendors to bring customized design concepts to life and ensure complete customer satisfaction.

Overview

14
14
years of professional experience

Work History

Sales Associate

The Tile Shop
07.2020 - Current
  • Effectively connected with customers for strong relationship building.
  • Streamlined interactions among customers, store teams, and corporate leadership.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs. Via contact us emails, live chats, Fuze calls.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Manager & Server

Wilcom's Inn Monrovia
12.2017 - 05.2022
  • Answered customer questions about product availability and shipment time
  • Consulted with clients to determine architectural preference to meet overall design goals
  • Facilitated requests regarding product information, installation methods and product upgrade options
  • Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies
  • Monitored orders using the retail point of sale (POS) system
  • Originated and developed creative design concepts
  • Prepared detailed construction documents to implement design concepts
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel
  • Managed 2 commercial properties totaling over 270 rooms
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Researched industry in the area of green building and environmental design
  • Taught, promoted and enforced safe work practices among on-site staff i.e
  • Monitoring common areas for cleanliness and safety
  • Created staff schedules in response to community needs
  • Conducted inventories of and delivered building supplies.

Design Consultant

Architectural Ceramics
08.2016 - 02.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Consulted with clients to determine architectural preference to meet overall design goals
  • Facilitated requests regarding product information, installation methods and product upgrade options
  • Interfaced with design team members, including contractors, consultants, fabricators, architects and regulatory agencies
  • Monitored orders using the retail point of sale (POS) system
  • Originated and developed creative design concepts
  • Prepared detailed construction documents to implement design concepts
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Guest Relations Supervisor

Sleep Inn & Radisson Hotel
10.2015 - 12.2017
  • Management of labor and sales reports
  • Provide exceptional customer service
  • Management of staff and staff schedules
  • Responsible for the closing and opening of business inventory.

Administrative Assistant

JRK Builders
08.2015 - 04.2016
  • Managed overall customer relations, including promoting Customer satisfaction and streamlining services delivery
  • Worked with the owners to identify, develop and achieve community goals and objectives
  • Developed, implemented and monitored programs to maximize customer satisfaction
  • Addressed negative customer feedback immediately
  • Resolved customer questions, issues and complaints by effectively communicating with team members to maintain clearly defined expectations.

Design Consultant

Sherwin Williams
07.2010 - 09.2015
  • Processed cash and credit payments rapidly and accurately
  • Responded to and documented all customer inquiries efficiently, thoroughly, and professionally
  • Coordinated between the Billing Department and customers to resolve issues
  • Managed and organized client appointments and reminders for follow ups
  • Carefully reviewed submittals of finish materials
  • Specified proper products and materials for each project
  • Documented all customer inquiries and comments thoroughly and quickly
  • Worked on the sales floor to help customer with product knowledge of paint and other supplies we sold
  • Thoroughly, and professionally
  • Held Interior Design consultations with clients
  • Processed credit card applications for small and established businesses in an effort to grow and maintain professional relationships
  • Trained team members on product knowledge, customer service relations and color imaging software
  • Specified proper products and materials for each project
  • Answered customer questions about product availability and shipment times
  • Successfully resolved complex technical design issues.

Education

High School Diploma -

Gaithersburg High School
Gaithersburg, MD
07.2009

Skills

  • Critical Understanding of the Design Process
  • Strategic Sales Knowledge
  • Strong client retention and relational skills
  • Effective Communication Skills
  • Effective Multitasker
  • Detail Oriented
  • Goal Oriented
  • Consistent achievement in meeting Sales Goals
  • Account development and procurement
  • Extensive Data Entry experience
  • Floor Set Design Expertise

Timeline

Sales Associate

The Tile Shop
07.2020 - Current

Manager & Server

Wilcom's Inn Monrovia
12.2017 - 05.2022

Design Consultant

Architectural Ceramics
08.2016 - 02.2019

Guest Relations Supervisor

Sleep Inn & Radisson Hotel
10.2015 - 12.2017

Administrative Assistant

JRK Builders
08.2015 - 04.2016

Design Consultant

Sherwin Williams
07.2010 - 09.2015

High School Diploma -

Gaithersburg High School
Brenda Orellana