Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brenda Ortega

Houston,TX

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

3
3
years of professional experience

Work History

Fulfillment Team Lead

Lowes Home Improvement
02.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Gathered, organized and input information into digital database.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Cashier

Honore's Cajun Cafe
12.2020 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Met customer service goals and exceeded customer expectations.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Manvel High School
Manvel, TX
06.2020

Skills

  • Active Listening
  • Credit Card Payment Processing
  • Closing Sales
  • Issue and Complaint Resolution
  • Process Transactions
  • Order Processing
  • Understanding Customer Needs
  • Document Control
  • Order and Refund Processing
  • Professional Telephone Demeanor
  • Customer Service

Languages

Spanish
Limited Working

Timeline

Fulfillment Team Lead

Lowes Home Improvement
02.2021 - Current

Cashier

Honore's Cajun Cafe
12.2020 - 02.2022

High School Diploma -

Manvel High School

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Brenda Ortega