Brenda Ortega
Broadview,IL
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
5
5
years of professional experience
Work History
Director of Operations
Blue Sky
05.2025 - Current
- Streamlined operational processes to enhance efficiency across multiple departments.
- Coordinated project timelines to ensure timely completion of strategic initiatives.
- Oversee daily mailroom operations including scanning, sorting, and delivering mail and packages throughout the office.
- Manage copy and print services, ensuring accurate document production and proper equipment use.
- Provide front‑desk reception coverage, greeting visitors and supporting office communication.
- Train, coach, and supervise on‑site employees to maintain high performance and customer satisfaction.
- Take timely corrective action in alignment with company policies to support team success.
- Assist with facilities operations, including maintenance requests, vendor coordination, and site support.
- Maintain organized storage areas with proper labeling and inventory placement.
- Generate inventory and operational reports for review.
- Assisted in budgeting and forecasting activities to support financial planning efforts.
- Monitored budget and utilized operational resources.
Assistant Manager of Housekeeping
First Hospitality Group
04.2024 - 05.2025
- Assisted in training new housekeeping staff on operational procedures and standards.
- Coordinated daily housekeeping schedules to ensure efficient room turnover and guest satisfaction.
- Implemented quality control measures to maintain high cleanliness standards across all guest areas.
- Monitored inventory levels of cleaning supplies and equipment, ensuring timely replenishment.
- Responded promptly to guest requests and concerns, enhancing overall service experience.
- Monitored stock levels, performed cycle counts, and reconciled physical inventory with system records.
- Processed incoming shipments, verified contents, and tracked outgoing orders.
- Investigated and resolved discrepancies, damages, and mis‑orders to maintain accuracy.
- Recorded transactions and updated databases to ensure precise inventory documentation.
- Collaborated with purchasing, sales, and logistics teams to support business goals.
- Utilized inventory management software for tracking, reporting, and data entry.
- Prepared reports and schedules with accuracy.
- Ordered, maintained and distributed supplies and inventory.
- Evaluated employee performance and developed improvement plans.
Director of Housekeeping
GF Hotels & Resorts
02.2023 - 04.2024
- Oversaw daily housekeeping operations, ensuring compliance with brand standards and guest satisfaction.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Managed inventory control processes, optimizing supply levels and reducing waste within budget constraints.
- Conducted regular inspections to maintain cleanliness standards, addressing issues promptly to enhance guest experience.
- Collaborated with maintenance teams to address facility-related concerns impacting housekeeping services.
- Established quality assurance protocols, improving overall service delivery and consistency across departments.
- Led cross-functional meetings to align housekeeping strategies with broader organizational goals and initiatives.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Successfully addressed guest concerns regarding housekeeping matters in a timely manner, leading to increased repeat business.
Housekeeper Manager
Ambridge Hospitality
08.2020 - 02.2023
- Supervised daily housekeeping operations to ensure cleanliness and efficiency across facilities.
- Trained and mentored staff on best practices for cleaning techniques and safety protocols.
- Developed and implemented quality control measures to enhance service delivery standards.
- Coordinated inventory management of cleaning supplies, ensuring availability and compliance with budgets.
- Conducted regular inspections to identify areas for improvement in cleanliness and maintenance practices.
- Streamlined workflows to improve team productivity and reduce turnaround times on cleaning tasks.
Education
Associate of Science - Hospitality Administration And Management
Triton College
River Grove, IL05-2020
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Quality assurance
- Process improvements
- Leadership training
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Blue Sky
05.2025 - Current
Assistant Manager of Housekeeping
First Hospitality Group
04.2024 - 05.2025
Director of Housekeeping
GF Hotels & Resorts
02.2023 - 04.2024
Housekeeper Manager
Ambridge Hospitality
08.2020 - 02.2023
Associate of Science - Hospitality Administration And Management
Triton College