Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Brenda Ortiz

Nashville,TN

Summary

Versatile and dynamic professional with a proven track record in educational and customer service roles, notably at Maury County Public Schools. Excelled in student engagement and positive reinforcement, enhancing academic performance and classroom management. Skilled in relationship building, demonstrated through effective team collaboration and customer satisfaction. Achieved commendable levels of multitasking and service quality in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Substitute Teacher, K-12

Maury County Public Schools
01.2024 - 11.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
  • Implemented classroom management techniques to maintain positive learning environment.

Server

Casa Mexico
12.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Reworker

Tysons Foods
09.2022 - 12.2023
  • Conducted root cause analysis for recurring defects, leading to the implementation of effective corrective actions.
  • Performed detailed documentation of completed work orders, ensuring accurate tracking of all activities related to reworking products.
  • Trained new employees on proper rework techniques and safety protocols, fostering a knowledgeable and skilled workforce.
  • Emphasized safety awareness and adherence to company guidelines, resulting in a consistently safe work environment for all employees.

Server

Casa Mexicana Imports
06.2018 - 07.2022
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Cashier

Shelbyville Supermarket
01.2020 - 10.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Shelbyville Central High School
Shelbyville, TN
05.2022

Skills

  • Student engagement
  • Positive reinforcement
  • Multi-subject instruction
  • Special needs support
  • Language acquisition
  • Relationship building and management

Accomplishments

4 years of Market and management

Criminal justice organization

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Substitute Teacher, K-12

Maury County Public Schools
01.2024 - 11.2024

Server

Casa Mexico
12.2023 - 05.2024

Reworker

Tysons Foods
09.2022 - 12.2023

Cashier

Shelbyville Supermarket
01.2020 - 10.2021

Server

Casa Mexicana Imports
06.2018 - 07.2022

High School Diploma -

Shelbyville Central High School

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Brenda Ortiz